Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shreya Karki

U 15/7 Graham Street, Doonside,NSW

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

The Kebab Shop
04.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Information Technology - Information Technology

Central Queensland University
400 Kent St, Sydney NSW 2000
03-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution

Timeline

Customer Service Representative

The Kebab Shop
04.2025 - Current

Bachelor of Information Technology - Information Technology

Central Queensland University
Shreya Karki