Shreya Kataria
Perth,WA
Summary
Passionate and motivated about contributing to climate change adaptation and mitigation. Committed to achieving UN Sustainable Development Goals 7 and 13, focusing on sustainable energy access and urgent climate action. Dedicated to upholding the Paris Agreement and limiting global warming to 1.5°C.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inspector of Posts
Ministry of Communications, Government of India
10.2021 - 06.2023
- Supervised Fraud, Complaint and inspection report branches wherein monitored daily cash reports and inspection reports of 248 offices under Rajkot Division.
- Conducted internal Annual, Half-yearly and Service Quality audits of these offices
- Handled customer complaints on Twitter, RTI Portal, CPGRAMS Portal and Walk-in complaints and resolved them within time frame mentioned in customer service charter of the department
- Handled and represented the Department of Posts in court cases related to department in Supreme Court, High Court, Central administrative tribunals and civil courts and liaised with the standing counsels and public prosecutors.
Assistant Manager
State Bank of India
01.2020 - 10.2021
- Coordinated general banking, insurance, mutual funds and Small and Medium Enterprise Loan processing
- Supervised work of associates and delegated tasks among them
- Successfully completed RUSU (Rural and Semi-Urban) assignment in hard posting area, Pithoragarh in India and learnt key issues of banking at rural and semi-urban level
- Accomplished recovery of bad loans from several non-performing assets (loan) accounts by monitoring and actively following up with debtors who were in default
- Addressed key issues of customers of bank in polite and considerate manner and acted as consultant for them on various beneficial insurance and pension schemes provided by government for welfare of public through the bank.
Risk Analyst
Amazon
02.2017 - 05.2018
- Monitored merchant accounts in backend of TRMS (Transaction Risk Management System) Department, MRI (Merchant Risk Investigation) process regarding fraudulent activities on amazon platform in US, Canada and Mexico domains.
Technical Support Engineer
Hewlett-Packard Inc
07.2016 - 01.2017
- Analysed and resolved issues related to HP printers in 7t and 2q model line used in Southeast Asian countries such as Singapore, Malaysia and Philippines
- Ensured good customer service by Technical resolution team for HP printers
Education
Master of Renewable and Future Energy 07/2023 - Present
The University of Western Australia, Perth, Australia
Bachelors of Technology in Electronics and Telecommunication Engineering 08/2012 - 06/2016
Uttarakhand Technical University, Roorkee, India
Courses
- Eco-design for Cities and Suburbs, The University of British Columbia
01/2023 - 04/2023
- Basics of e-Governance and Digital India, Indian Institute of Public Administration
02/2023 - 03/2023
- Formulation of Public Policies, Institute of Secretariat Training and Management
02/2023 - 02/2023
- Climate Change: From Learning to Action, United Nations MOOC platform UN CC: e-Learn
07/2023 - 11/2023
- The National Implementation of the Paris Agreement, United Nations MOOC platform UN CC: e-Learn
11/2023
Certification
- Training at 2.7 MW Solar Power Generation Unit, Gujarat, India (April 2023).
- Training at Pal Energy Hybrid Plant, Jamnagar, Gujarat, India (June 2023).
- Event Volunteering for the 2023 Volunteering WA State Conference, Perth, Australia (Nov 2023).
Skills
Quality Control | Inspection Reporting | Operations Management | Customer Relationship Management | Strategic Planning | Risk Mitigation | Task Delegation | Project Management | Business Development | Interpersonal Communication | Progress Monitoring | Problem-Solving
Accomplishments
- Presented a study paper on the Geiger counter at the National Conference on Emerging Trends in Engineering Science & Technology (NCETEST-2014).
- Rockstar award at Amazon.
- Selected in national competitive exams with an acceptance rate of less than 1% with All India Rank 1282. (SBI PO 2019, SSC CGLE 2018).
- Published articles in the Official Magazine of SBI PO 2019 Batch.
- Hashtag Kalakar Poetry and Creative Writing competition winner.
Volunteering
- Perth Homeless Support Group Depot
- ACVVS Aged Care Volunteer Visitor Scheme
- Gift Wrapping Fundraiser for Operation Sunshine
- Karrinyup Christmas Cracker Appeal 2023
Additional Information
Savannah Spence from Volunteering WA | savannah@volunteeringwa.org.au | +61420985954
Kairav Jasani from Ministry of Communications | asp.trorajkot@indiapost.gov.in | +919428286876
Timeline
Inspector of Posts
Ministry of Communications, Government of India
10.2021 - 06.2023
Assistant Manager
State Bank of India
01.2020 - 10.2021
Risk Analyst
Amazon
02.2017 - 05.2018
Technical Support Engineer
Hewlett-Packard Inc
07.2016 - 01.2017
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