Summary
Overview
Work History
Education
Skills
Contact
References
Timeline
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Shreya Maharjan

Phillip,ACT

Summary

Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.

Overview

2
2
years of professional experience

Work History

FOH Shift Manager

RASHAYS
Woden, Phillip, ACT
07.2024 - Current
  • Executing quick and effective actions in response to emergent situations.
  • Coordinating with cross-functional teams to quickly address customer inquiries.
  • Ensuring compliance with food safety regulations and quality standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Food and Beverage Attendant

Rashays
Woden, ACT
02.2023 - 07.2024
  • Maintained compliance with health and safety regulations at all times in the restaurant.
  • Followed procedural guidelines for both opening and closing operations as directed by management.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Engaged with customers, providing prompt responses to their questions pertaining to products and services.
  • Stocked supplies such as silverware, condiments, napkins throughout the shift.
  • Prepared hot beverages like coffee or tea upon customer request.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.

FOH Team Member

Oporto
Woden, ACT
12.2022 - 02.2024
  • Acquired knowledge in different areas such as catering and bartending to fulfill additional responsibilities when required.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Inspected dining areas for cleanliness prior to seating guests.
  • Maintained up-to-date understanding of menu offerings, effectively addressing customer queries.
  • Resolved customer complaints promptly and professionally.
  • Provided accurate order taking and cashiering services.
  • Greeted customers and provided excellent customer service.

Housekeeper

Sheraton Grand Sydney
Sydney, NSW
03.2022 - 12.2022
  • Responsible for maintaining cleanliness and organization in guest rooms by changing bed linens, towels, and tidying up.
  • Maintained high standards of cleanliness by replacing soiled linens with fresh ones.
  • Ensured compliance with health standards during cleaning operations.

Education

High School Diploma -

Canberra Business And Technology College
Phillip, ACT
07-2026

Skills

  • Staff Leadership
  • Staff Supervision
  • Beverage Preparation
  • Food safety knowledge
  • Guest Services
  • Sanitation Standards
  • Phone orders

Contact

  • For further inquiries please call 0451351380
  • Email: shreyamaharjan06@gmail.com

References

References available upon request.

Timeline

FOH Shift Manager

RASHAYS
07.2024 - Current

Food and Beverage Attendant

Rashays
02.2023 - 07.2024

FOH Team Member

Oporto
12.2022 - 02.2024

Housekeeper

Sheraton Grand Sydney
03.2022 - 12.2022

High School Diploma -

Canberra Business And Technology College

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Shreya Maharjan