Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Shreya Mahindrakar

Narre Warren South,Australia

Summary

Customer service professional with extensive experience at Apple Store, specializing in technical troubleshooting and active listening. Demonstrated success in improving customer satisfaction through effective problem-solving and product education. Proficient in Microsoft Office Suite and database management, consistently providing exceptional support and building strong customer relationships.

Overview

1
1
year of professional experience

Work History

Team Member

Apple Store
Narre Warren, Australia
09.2023 - 01.2024
  • Greeted and Assisted customers, providing a warm and welcoming experience
  • Answered questions about Apple products, services, and policies
  • Explained features, benefits, and usage of Apple products in a clear and engaging manner
  • Showed how to use Apple products, offering hands-on aid to help customers understand their features.
  • Provided basic technical support and troubleshooting for Apple products.
  • Handled customer concerns, returns, and exchanges according to store policies.
  • Participated in team meetings and training sessions to stay updated on product knowledge and store procedures.
  • Ensured customer satisfaction by following up on any unresolved issues or concerns.
  • Helped with stocking shelves, managing inventory, and ensuring that products are properly displayed.
  • Diagnosed and resolved technical problems related to hardware, software, and network connectivity within the store.
  • Helped with technical issues related to customer devices during appointments or walk-ins, including diagnostics and repairs.
  • Helped customers set up new Apple devices, including configuring settings and transferring data.

Customer Service Representative

The Salvation Army
Beaconsfield, Australia
12.2022 - 07.2023
  • Company Overview: Salvos Stores
  • Responded to customer questions via various channels such as phone, email, live chat, etc.
  • Provided information about products, services, policies and procedures.
  • Processed returns, exchanges and refunds according to company policies.
  • Addressed and resolved customer complaints or problems in a timely and effective manner.
  • Educated customers on product features, usage, and best practices.
  • Salvos Stores

Education

Diploma - Information Technology

RMIT university
Melbourne, VIC
08.2025

Certificate IV - Cyber Security

TAFE Chisholm
Berwick, VIC
12.2023

Skills

  • Microsoft Office Suite
  • Windows and Linux
  • Database management
  • Web development
  • Data security
  • Collaboration tools
  • Technical troubleshooting
  • Active listening
  • Communication skills
  • Problem solving
  • Leadership

Technical Skills

  • Microsoft Office Suite (Excel, Word, Powerpoint)
  • Windows
  • Linux
  • Oracle
  • HTML/CSS
  • Encryption
  • MS Teams
  • Basic hardware and software troubleshooting

Timeline

Team Member

Apple Store
09.2023 - 01.2024

Customer Service Representative

The Salvation Army
12.2022 - 07.2023

Diploma - Information Technology

RMIT university

Certificate IV - Cyber Security

TAFE Chisholm

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Shreya Mahindrakar