Shreya Mahindrakar
Narre Warren South,Australia
Summary
Customer service professional with extensive experience at Apple Store, specializing in technical troubleshooting and active listening. Demonstrated success in improving customer satisfaction through effective problem-solving and product education. Proficient in Microsoft Office Suite and database management, consistently providing exceptional support and building strong customer relationships.
Overview
1
1
year of professional experience
Work History
Team Member
Apple Store
Narre Warren, Australia
09.2023 - 01.2024
- Greeted and Assisted customers, providing a warm and welcoming experience
- Answered questions about Apple products, services, and policies
- Explained features, benefits, and usage of Apple products in a clear and engaging manner
- Showed how to use Apple products, offering hands-on aid to help customers understand their features.
- Provided basic technical support and troubleshooting for Apple products.
- Handled customer concerns, returns, and exchanges according to store policies.
- Participated in team meetings and training sessions to stay updated on product knowledge and store procedures.
- Ensured customer satisfaction by following up on any unresolved issues or concerns.
- Helped with stocking shelves, managing inventory, and ensuring that products are properly displayed.
- Diagnosed and resolved technical problems related to hardware, software, and network connectivity within the store.
- Helped with technical issues related to customer devices during appointments or walk-ins, including diagnostics and repairs.
- Helped customers set up new Apple devices, including configuring settings and transferring data.
Customer Service Representative
The Salvation Army
Beaconsfield, Australia
12.2022 - 07.2023
- Company Overview: Salvos Stores
- Responded to customer questions via various channels such as phone, email, live chat, etc.
- Provided information about products, services, policies and procedures.
- Processed returns, exchanges and refunds according to company policies.
- Addressed and resolved customer complaints or problems in a timely and effective manner.
- Educated customers on product features, usage, and best practices.
- Salvos Stores
Education
Diploma - Information Technology
RMIT university
Melbourne, VIC08.2025
Certificate IV - Cyber Security
TAFE Chisholm
Berwick, VIC12.2023
Skills
- Microsoft Office Suite
- Windows and Linux
- Database management
- Web development
- Data security
- Collaboration tools
- Technical troubleshooting
- Active listening
- Communication skills
- Problem solving
- Leadership
Technical Skills
- Microsoft Office Suite (Excel, Word, Powerpoint)
- Windows
- Linux
- Oracle
- HTML/CSS
- Encryption
- MS Teams
- Basic hardware and software troubleshooting
Timeline
Team Member
Apple Store
09.2023 - 01.2024
Customer Service Representative
The Salvation Army
12.2022 - 07.2023
Diploma - Information Technology
RMIT university
Certificate IV - Cyber Security
TAFE Chisholm
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