Shreya Prasad
North Parramatta,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Additionally, I exhibit a keen awareness of security protocols and excel in safeguarding confidential documentation. Demonstrating reliability in task management, while efficiently handling heavy workloads and complex assignments with minimal supervision, I leverage exceptional problem-solving skills and draw upon a wealth of experience in customer service to deliver exceptional results.
Overview
4
4
years of professional experience
Work History
Reservation and Reception
Suva Motor Inn
01.2023
- Kept accurate records of incoming and outgoing communications to maintain data integrity for customer interactions and internal reporting
- Managed check-in, check-out and guest service tasks
- Answered inquiries about hotel services, travel directions, nearby shopping, restaurants and entertainment venues
- Balanced property accounts and completed regular audits of room charges and finances
- Confirmed group reservations and arranged personal services for preferred customers and attendees of special events
- Flexible and versatile with all three shifts working AM, PM and Midnight
Front office and Admin
Ramesh Crane Hire Pte Ltd
01.2020 - 12.2023
- Pleasantly welcomed visitors, answered phone calls and maintained the reception desk
- Performed as Payroll officer and managed all payroll related matters, to maintain accuracy and integrity of data
- Issued bi-weekly employee paychecks as well as their associated statements of earnings and deductions
- Reviewed timesheets for accuracy and flagged errors to gather additional information or correct data
- Audited files to verify employee documentation
- Upholding human resource managers duties,which included communicating company policies, benefits and requirements to job applicants to start every new employee out with the same information
- Planned and organized employee wellness initiatives to improve retention
- Coordinated travel arrangements, including booking transportation, lodging and event reservations
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures
Volunteer Worker
International Youth Fellowship Korean Camp
06.2022 - 11.2022
- Volunteered to work unpopular shifts in support of team members and business needs
- Cross-trained to fill in where needed and maintain a strong service level
- Adhered to the company's quality standards, formulas and procedures
- Learned basic Korean language, strengthened computer skills, strong heart and progressive mindset
- Communicated with customers regarding orders, comments and complaints
Hospitality Intern
Holiday Inn
11.2019 - 12.2019
- Coordinated responses to guest needs by working with housekeeping, room service and maintenance.
- Notified prospective clients of promotions, amenities and room prices
- Overseeing the back of the house operation and coordination to maintain the customer satisfaction
Education
Bachelor of Commerce - International Business Management
University of The South Pacific
FIJICertificate III - Hospitality and Tourism Management
ServicePro International Tourism And Hospitality Institute
FIJI2020
Skills
- Microsoft Office suite
- MYOB
- ROONSOFT Hospitality System
- Hindi and English
- Web and tech savvy
- Confidentiality and data protection
- Problem solving
- Team player
Travel
- NEW ZEALAND
- AUSTRALIA
- SINGAPORE
- INDIA
Personal Information
Title: OFFICE ADMINISTRATIVE ASSISTANT / HR PAYROLL ASSISTANT
Awards
August 2020, Best Student Overall/ Trophy
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Reservation and Reception
Suva Motor Inn
01.2023
Volunteer Worker
International Youth Fellowship Korean Camp
06.2022 - 11.2022
Front office and Admin
Ramesh Crane Hire Pte Ltd
01.2020 - 12.2023
Hospitality Intern
Holiday Inn
11.2019 - 12.2019
Bachelor of Commerce - International Business Management
University of The South Pacific
Certificate III - Hospitality and Tourism Management
ServicePro International Tourism And Hospitality Institute
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