Shreya Sharma
Carlton
Summary
Highly motivated recent Psychology degree Graduate Student from Amity University, Organized and Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarket
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- .Handling difficult customers and resolving complaints required quick thinking, empathy, and finding solutions that balanced customer satisfaction with company policies.
- Working in a retail environment meant coordinating with other team members to ensure smooth operations, maintain stock, and provide excellent service.
- Demonstrating empathy and understanding customer needs is at the core of good customer service.
Cashier
D-Mart Shopping Centre
05.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Counselling and Organisational Psychology
Medtoureasy
01.2022 - 10.2022
- Served as a trusted advisor to management on matters related to employee engagement and organizational culture, providing insightful feedback that informed decision-making processes.
- Developed strong relationships with external partners, resulting in mutually beneficial collaborations and increased funding opportunities.
Social Work Intern
Smileys India
04.2021 - 05.2021
- Successfully Completed work with special children through online mode by forming a curriculum for them and by using sign language to understand the alphabets better
Customer Service Representative
Sephora
04.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
Growway (Kindergarten)
09.2019 - 12.2019
- My work is basically with young kids, playing and distributing foods for them and teaching them the basic
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Post Graduate Diploma - Counselling Psychology
Amity University
05.2023
Bachelor's - Psychology
Amity University
05.2022
12th -
Guru Harikrishan Public School
05.2019
10th -
Guru Harkrishan Public School
04.2017
Skills
- Empathetic
- Well Being Understanding
- Leadership
- Communication
- Interpersonal
- Active Listening
Languages
Hindi
English
Punjabi
German
Hobbies and Interests
- Dance
- Swimming
- Writing
Projects
Dissertation, Relationship between Personality, Happiness, Self esteem among youth, Graduation
Personal Information
- Date of Birth: 07/15/02
- Gender: Female
- Nationality: Indian
Timeline
Customer Service Representative
Woolworths Supermarket
10.2023 - Current
Cashier
D-Mart Shopping Centre
05.2022 - 06.2023
Counselling and Organisational Psychology
Medtoureasy
01.2022 - 10.2022
Social Work Intern
Smileys India
04.2021 - 05.2021
Customer Service Representative
Sephora
04.2020 - 01.2021
Receptionist
Growway (Kindergarten)
09.2019 - 12.2019
Bachelor's - Psychology
Amity University
12th -
Guru Harikrishan Public School
10th -
Guru Harkrishan Public School
Post Graduate Diploma - Counselling Psychology
Amity University
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