Summary
Overview
Work History
Education
Skills
Timeline
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Shreya Shrestha

Auburn,NSW

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress

Forli Italian Restaurant
03.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

MBA - Project Management

Canterbury Institute of Management
Redfern, NSW
09.2025

Skills

  • Table Setting Arrangements
  • Supply Restocking
  • Wine Pairings
  • Dish Preparation
  • Food Running
  • Ordering Procedures
  • Order Delivery Practices
  • Check Payment Processing
  • Cash Handling
  • Menu Presentation
  • Order Management
  • Age Verification

Timeline

Waitress

Forli Italian Restaurant
03.2022 - Current

MBA - Project Management

Canterbury Institute of Management

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Shreya Shrestha