Shreya Vijayaprasad

· Processed invoices, sales orders, and return orders.

· Provided administrative support to managers (document prep, office organization).

· Assisted in the coordination and ordering of stone materials, including arranging delivery in collaboration with the Manager.

· Managed appointment scheduling for onsite templates, measurements, maintenance, and installations, in coordination with the Manager

· Managed technicians’ appointments and off-site job schedules.

· Responded to client queries via phone/email for quotes and inquiries.

· Recorded and communicated messages to relevant staff.

· Updated social media platforms and supported marketing efforts.

· Assisted with invoicing clients for deposits and completed works.

· Negotiated conflict resolutions to ensure client satisfaction.

· Followed up with clients for feedback and revisions.

· Assisted with administrative duties associated with student lifecycle, including orientation, enrolment, course progress and issuing student cards, letters & official documentation.

· Provided data entry of enrolments, training plans, attendance sheets and entering opening/continuing & completed units.

· Accurately assessed student applications for admission into courses in Training VET against set entrance criteria

· Responding to enquiries (in person, by phone, email etc.) and providing exceptional customer service.

· Maintained excellent interpersonal skills and professional telephone manners while handling inquiries.

· Managed and processed payments related to student fees, loans and other financial obligations.

· Handled incoming calls from customers regarding inquiries, complaints, and product support.

· Managed & processed invoices related to HR services and recruitment activities, ensuring proper authorization and timely payment.

· Assisted the accounting team in data migration for ERP implementation.

· Assisted in processing payroll for all the departments ensuring accuracy in salary calculations, and deductions.

· Managed the employee experience by providing timely communication, scheduling interviews, and collecting feedback from both candidates and hiring managers.