Summary
Overview
Work History
Education
Skills
Certification
Salesforce Products
Tools Used
Disclaimer
Timeline
Generic

Shreyas Patil

Perth,Australia

Summary

Multi-tasking Lead Consultant skilled in Business Analysis and well-learned in Salesforce. A diverse professional pursuing an exciting position where honesty, agility and resourcefulness will be highly valued. Worked closely with business leadership, key stakeholders, developers, and clients to identify, implement, and distribute Salesforce processes & system solutions to increase efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Consultant-Salesforce Business Analyst

Capgemini Australia Pty. Ltd
02.2023 - Current
  • Managed sprints effective to achieve 80% of planned stories in sprint
  • Facilitated discovery and requirement gathering session to understand requirement and document them into user stories
  • Developed system process maps to facilitate better understanding of system
  • Developer POC to respond to RPFs and demo scripts to align scenarios with POC
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Identified business issues through careful collaboration with key stakeholders.
  • Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.

Senior Associate (Salesforce Business Analyst)

Pricewaterhouse Coopers LLP
04.2021 - 01.2023
  • Managed multiple customers to support through end-to-end business requirements for Software Development Life Cycle
  • Developed document and workflow diagrams to facilitate better system understanding which improved efficiency & understanding
  • Collaborated with business stakeholders for requirement gathering using Miro boards
  • Worked alongside technology team while collaborating cross functionally to deliver strategic sales roadmap
  • Worked apace with development team configurationally for request like Page layout, Field creation, custom objects, workflow rules, Validation rules
  • Facilitated SCRUM ceremonies, Training, Demos & UAT to business stakeholders to ensure proper project cadence
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Managed product backlog & sprints effectively using JIRA, Click UP.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
  • Trained and supported new team members, maintaining culture of collaboration

Sr. Business Analyst/Product Owner (Salesforce)

Maxify Digital Labs
08.2019 - 04.2021
  • Planned and conducted elicitation meetings with Business stakeholders to identify & groom requirements
  • Analyzed current processes to develop automation requirement to increase efficiency & data standardization
  • Documented As-Is & To-Be to highlight GAPs & increase understanding
  • Facilitated SCRUM ceremonies, Training, Demos & UAT to business stakeholders to ensure proper project cadence
  • Collaborated with multiple stakeholders for Training, UAT & Support.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team
  • Worked with Business Leads to interviewed individuals to establish robust talent pool

Business Analyst-Neo Quant Solutions Pvt. Ltd.

07.2018 - 07.2019
  • Assess clients' needs, identifies and documents requirements critical to achieving business objectives & develop understanding of business needs through discussion
  • Contribute to the business requirements development and the functional solution designs
  • Implementing processes for effective service & project delivery.
  • Performed gap analysis to identify areas of improvement
  • Conducted interviews with key business users to collect information on business processes and user requirements

Analyst (Service Delivery)

Datavail InfoTech Pvt. Ltd
04.2016 - 06.2018
  • Serve as a liaison between business and development team
  • Communicate the issues & enhancement and Also support the business team with Customer Onboarding, Business reviews, Access Management, Reporting & Analysis, Documentation.

Project Coordinator

O/o Development Commissioner-SEEPZ SEZ
06.2015 - 03.2016
  • SEZ Online is a total integrated solution offered by NDML for the administration of SEZ to facilitate single window processing of various transactions that SEZ developers/units have with SEZ administration
  • As project coordinator worked with stakeholder to identify issues, understand
  • Enhancement, handle escalation and follow up on dev
  • Timelines.

Analyst (Business Operations)-Saarth Netralay

05.2014 - 06.2015
  • Saarth-A Super specialty Eye Hospital start-up got an opportunity to undertake many responsibilities strategic planning (Business Development), Vendor Management, Inventory Control, Supplier Selection Criteria and Customer Satisfaction Index for improving customer experiences, ERP implementation, Reporting and analysis.

Quality Engineer- IRCLASS Indian Register of Shipping

03.2011 - 07.2012
  • IRS Inspection Services
  • Worked extensively for delivery quality of the shipment components /assemblies like motors, transformers, distribution switchboard panel, Variable frequency drives
  • Specific skill set include QA Inspection & Testing, UAT, FAT, SAT & Project Monitoring.

Education

MBA - Operations Management

University of Mumbai
Mumbai
01.2014

Bachelor of Engineering - Electronica And Telecommunications

University of Mumbai
Mumbai
01.2010

Skills

  • Proactive
  • Interdependent
  • Adaptable
  • Communication
  • Active Listening
  • Issue Resolution
  • Business Analysis
  • Process Improvement
  • Cross-functional Collaboration
  • Problem Solving

Certification

Certified Salesforce Admin, Sales cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Financial Services Cloud, Education cloud consultant, Omni Studio Consultant, Certified Scrum Master, CBAP (Trained), ITIL Foundation V3

Salesforce Products

  • Sales Cloud
  • Service Cloud
  • Financial Services Cloud

Tools Used

MS Visio, Draw.io, JIRA, Clickup, Azure ADO, Agile Accelerator, Miro Board, Blasmiq, Moqups

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

Lead Consultant-Salesforce Business Analyst

Capgemini Australia Pty. Ltd
02.2023 - Current

Senior Associate (Salesforce Business Analyst)

Pricewaterhouse Coopers LLP
04.2021 - 01.2023

Sr. Business Analyst/Product Owner (Salesforce)

Maxify Digital Labs
08.2019 - 04.2021

Business Analyst-Neo Quant Solutions Pvt. Ltd.

07.2018 - 07.2019

Analyst (Service Delivery)

Datavail InfoTech Pvt. Ltd
04.2016 - 06.2018

Project Coordinator

O/o Development Commissioner-SEEPZ SEZ
06.2015 - 03.2016

Analyst (Business Operations)-Saarth Netralay

05.2014 - 06.2015

Quality Engineer- IRCLASS Indian Register of Shipping

03.2011 - 07.2012

MBA - Operations Management

University of Mumbai

Bachelor of Engineering - Electronica And Telecommunications

University of Mumbai
Certified Salesforce Admin, Sales cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Financial Services Cloud, Education cloud consultant, Omni Studio Consultant, Certified Scrum Master, CBAP (Trained), ITIL Foundation V3
Shreyas Patil