Shreyas Shah
Adelaide,SA
Summary
Dynamic and results-oriented professional with a proven track record at SA Realtors, adept in sales expertise and customer service. Excelled in securing new customer relationships and partnerships, boosting lead generation and profitability. Skilled in CRM software, with a knack for turning challenges into opportunities for growth. Achieved significant sales goals through strategic analysis and efficient process improvements.
Overview
2
2
years of professional experience
Work History
Sales Executive
SA Realtors
09.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Identified new market opportunities through diligent research and networking.
Customer Service Representative
Coles Supermarket
03.2023 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained staff on operating procedures and company services.
Education
Master Of Engineering - Information Technology
Kaplan Business School
Adelaide02.2025
Bachelor Of Engineering - Computer Engineering
Gujarat Technological University
Ahmedabad06.2021
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales forecasting
- Data analysis
- Order management
- Brand promotion
Timeline
Sales Executive
SA Realtors
09.2023 - Current
Customer Service Representative
Coles Supermarket
03.2023 - Current
Master Of Engineering - Information Technology
Kaplan Business School
Bachelor Of Engineering - Computer Engineering
Gujarat Technological University
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