SHREY GARG
SYDNEY,Australia
Summary
Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.Confident in explaining products clearly, handling customer concerns professionally, and contributing positively to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Executive
Cotton On Group
06.2025 - Current
- Exceeded monthly sales targets by 10–15%.
- Served 40+ customers daily during peak periods.
- Increased average transaction value through effective upselling.
- Resolved customer concerns and issues efficiently, contributing to overall satisfaction.
- Contributed to store standards through visual merchandising and stock replenishment efforts.
Team Member
Coles Supermarket
10.2024 - 04.2025
- Achieved team objectives by completing assignments accurately and promptly.
- Delivered efficient customer service during peak trading hours, maintaining high service standards.
- Enhanced individual and team performance through strong customer service and product knowledge skills.
- Maintained availability during coworker absences, holidays, and peak periods.
- Cultivated collaborative relationships with coworkers and management to enhance teamwork.
- Approached responsibilities with a focus on productivity and team success.
Customer Service Executive
ZUDIO
07.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Escalated critical customer issues to supervisor to prevent revenue loss and policy cancellations.
- Delivered company information and policies to customers upon inquiry and addressed questions via phone, email, or online chat.
Customer Sales Representative
Reliance Trends
08.2022 - 05.2023
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Supported call-in customers by answering questions and processing orders efficiently.
- Highlighted product specifications to align solutions with customer needs.
- Informed customers about promotional options and sales policies to maximize their benefits from company offerings.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Education
MBA - Banking And Finance
MACQUARIE UNIVERSITY
SYDNEY08-2026
Bachelor of Science - Computer Science
SGTB KHALSA COLLEGE,UNIVERSITY OF DELHI
DELHI06-2023
High School Diploma -
MODERN SCHOOL
DELHI03-2020
Skills
- Sales achievement
- Product upselling
- Point of sale systems
- Customer service excellence
- Problem resolution
- Relationship building
- Team collaboration
- Time management
- Conflict resolution
- Communication skills
Certification
- CERTICATION IN STOCK TRADING FROM NATIONAL INSTITUTE OF FINANCIAL MARKETS,NEW DELHI
- RESPONSIBLE SERVE OF ALCOHOL(RSA)
- NATIONAL POLICE CHECK
- BUSINESS MANAGEMENT AND ENTREPRENEURSHIP
TECHNICAL SKILLS
- PROFICIENT IN MICROSOFT OFFICE SUITE
- EXPERIENCED WITH CRM SOFTWARE AND RETAIL MANAGEMENT TOOLS
- DATA ANALYSIS
- CONTENT AND EMAIL MARKETING,CRM,MOBILE MARKETING SEO AND GOOGLE ADS
- WEBSITE DEVELOPMENT UX DESIGN
Timeline
Sales Executive
Cotton On Group
06.2025 - Current
Team Member
Coles Supermarket
10.2024 - 04.2025
Customer Service Executive
ZUDIO
07.2023 - 04.2024
Customer Sales Representative
Reliance Trends
08.2022 - 05.2023
MBA - Banking And Finance
MACQUARIE UNIVERSITY
Bachelor of Science - Computer Science
SGTB KHALSA COLLEGE,UNIVERSITY OF DELHI
High School Diploma -
MODERN SCHOOL