Shrijana Bhandari
Darwin,Australia
Summary
Results-driven communications and operations professional with frontline experience in the Joint Emergency Services Communications Centre (JESCC). Currently serving as an Auxiliary Communications Officer with NT Police, I specialize in managing emergency response operations, coordinating communications across police and emergency services, and ensuring high standards in public safety support. With a background in systems analysis and business development, I bring strategic thinking, strong administrative coordination, and stakeholder engagement capabilities to leadership roles.
Overview
12
12
years of professional experience
Work History
Auxiliary Communications Officer
NT Police – JESCC
02.2025 - Current
- Manage emergency and non-emergency calls, ensuring accurate triage and timely dispatch
- Use CAD systems and radio communication to coordinate frontline responses
- Maintain operational logs and incident reports, supporting performance and audit needs
- Liaise with police, fire, ambulance, and external agencies to coordinate joint actions
- Provide consistent service delivery in a high-pressure, multi-agency environment
Account manager/ Business Development consultant
ACAP
11.2023 - 02.2025
- Maintaining CRM /Pipedrive for new business leads and outbound calls (Salesforce)
- Contacting new potential customers and arranging new appointments
- Interviewing the students and guiding them with enrolment process and taking care of agents/clients contracts
- Keeping track of all the updates on Salesforce and share point
- Conduct interviews and requirements elicitation solution evaluation and solution design for customer
Business Analyst Intern
Cloudstreet consulting
05.2021 - 11.2021
- Documenting the project management plan for clients projects
- Maintained a 100% customer satisfaction rating by developing and implementing software solutions based on client requirements
- Draft and maintain business requirements and align them with functional and technical requirements.
- Schedule project timeline and collaborate with customers
Manager
The Harvest press
03.2018 - 10.2021
- Staff management/ Inventory management
- Website/ social media management
Junior Systems Analyst
Web Work US technology
08.2015 - 12.2016
- Looking after customer's issues and their requirements on their website development
- Working together with clients to bring the best outcome
Sales executive
Web Work US technology
01.2013 - 01.2015
- Grow and nurture relationships with current and new clients
- Complete sales and marketing administrative tasks
Education
MITSE - Software Engineering
Charles Darwin University
01.2019
Certificate IV - Business
Navitas Professional
Darwin, NT04-2021
B.Sc.IT - Information Technology
Sikkim Manipal University
01.2016
Skills
- Emergency communications & dispatch
- Operational coordination
- Policy & process support
- Stakeholder engagement
- Incident reporting & documentation
- Team support & WHS awareness
- Time-critical decision making
- CRM & digital systems (CAD, Salesforce, SharePoint)
- Coding Languages: C#, HTML/CSS
- Frameworks/Tools: Salesforce, MVC, net Core, Power BI, bootstrap, Visual Studio, SQL Management Studio (SSMS), Figma, BPMN model
- Soft Skills: Excellent verbal and written communication, public speaking, logical thinking, creativity, leadership, documentation, team player, multitasking
Timeline
Auxiliary Communications Officer
NT Police – JESCC
02.2025 - Current
Account manager/ Business Development consultant
ACAP
11.2023 - 02.2025
Business Analyst Intern
Cloudstreet consulting
05.2021 - 11.2021
Manager
The Harvest press
03.2018 - 10.2021
Junior Systems Analyst
Web Work US technology
08.2015 - 12.2016
Sales executive
Web Work US technology
01.2013 - 01.2015
B.Sc.IT - Information Technology
Sikkim Manipal University
MITSE - Software Engineering
Charles Darwin University
Certificate IV - Business
Navitas Professional
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