Shrijana Dahal
Young,NSW
Summary
Dynamic and results-driven professional with extensive experience in hospitality, notably as a Restaurant Supervisor at Yakiniku Kingu Japanese Restaurant. Proven track record in enhancing guest relations and team coordination, implementing effective staff training programs, and resolving customer complaints, leading to improved satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Yakiniku Kingu Japanese Restaurant
04.2023 - 10.2025
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained staff in customer service excellence, enhancing guest satisfaction and loyalty.
- Coordinated staff schedules to optimize workflow during peak hours, improving operational efficiency.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Resolved customer complaints promptly, transforming negative experiences into positive outcomes.
- Implemented training programs for new employees, fostering a collaborative team environment.
- Managed inventory levels, reducing waste through effective stock control and ordering processes.
- Conducted performance evaluations for team members, identifying areas for development and growth opportunities.
Receptionist
Family Mart
08.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Seven Eleven
08.2021 - 03.2023
- Managed front desk operations, greeting customers and providing exceptional service.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Coordinated communication between departments to resolve customer inquiries and issues promptly.
- Maintained organized records of customer interactions, enhancing data retrieval for future reference.
Receptionist
Seven Eleven
05.2019 - 07.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Implemented process improvements that streamlined daily operations and reduced wait times for customers.
Education
Diploma of Education -
Arts College Kobe
Kobe,JapanHigh School Diploma -
Millennium Campus
Banepa, NepalDiploma of Education -
Miyajaki Information Business College
Miyajaki,JapanSkills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Team management
- Guest relations
- Problem resolution
Languages
English
Elementary
Japanese
Elementary
Hindi
Elementary
Nepali
Elementary
Timeline
Restaurant Supervisor
Yakiniku Kingu Japanese Restaurant
04.2023 - 10.2025
Receptionist
Family Mart
08.2021 - 03.2023
Receptionist
Seven Eleven
08.2021 - 03.2023
Receptionist
Seven Eleven
05.2019 - 07.2021
Diploma of Education -
Arts College Kobe
High School Diploma -
Millennium Campus
Diploma of Education -
Miyajaki Information Business College