Shrilaa Pradhan

The Prospective Students Office (PSO) is responsible for driving the University's objectives in relation to recruiting prospective students across all programs and support the successful transition of strategy into operational plans across the entire student recruitment journey.

• Key responsibilities include: Provide exceptional guidance to prospective students throughout application process, leading to increased conversion rates from inquiry stage to enrollment completion.
• Enhance student recruitment results by developing and implementing targeted marketing strategies.
• Successfully manage the region with 120 schools, implement targeted recruitment strategies and events resulting in notable increase in student enrollment numbers. Build and maintain relationships with high school advisors, teachers, and other key stakeholders.
• Successfully managed significant annual events as Event Lead such as HSC and Careers Expo, Careers and Employment expo.
• Analyse recruitment data and trends to identify opportunities for improvement and inform future recruitment strategies.
• Collaborate with other university departments such as admissions, marketing, and academic departments to support recruitment efforts.

Achievements:

• Implemented targeted recruitment strategies and events, resulting in a notable increase in student enrolment numbers from the specified region.
• Successfully established and maintained strong relationships with prospective students, parents, educators, and other stakeholders through personalised interactions and informative sessions, contributing to improved brand perception and increased interest in the university.

• Key responsibilities include: Provide effective and efficient administrative support within Admissions and carry out duties across all key areas of Admissions Office
• Evaluate applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential as per Admissions guidelines.
• Make decisions regarding acceptance, denial, or deferral of applicants and process applications accordingly
• Assist applicants in preparation of application documentation, generate letters of offer to applicants and assist with all communication to applicants to ensure timely response to enquiries from applicants

Achievements:

• Quick to learn complex software (People Soft) and admissions processes.
• Consistently meet weekly KPIs in terms of number of applications assessed
• Reduce manual entry errors in application processes by 90% as per Manager's feedback.

• Key responsibilities included: Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions
  and make decisions.
• Actively listened to customers, handled challenging situations with ease and provided exceptional service.

Achievements:

• During peak Covid times, managed over 30 calls a day.
• Guided the customers with correct, relevant information in friendly and warm tone, meeting management KPIs.

PTC NSW is peak umbrella body for over 45 professional teachers' associations in NSW across all levels of education. It provides member services, unifies teaching associations and sectors bringing together professional interests and education activities throughout NSW.

• Key responsibilities include: Research & identify new technologies that would support associations in supporting their members through efficient systems & technologies.
  • Manage Professional Learning (PL) Committee to assess PL applications submitted by Associations for NSW Education Standards Authority (NESA) registered Courses, Validation of teacher participation data across NSW.
  • Maintain relationships & liaise with external service providers and stakeholders such as various Universities, publishers, technicians, and government & non-government organisations.
  • Provide managerial, operational and strategic advice to member associations.
  • Prepare policy and procedures handbook, conduct performance appraisal of staff, screening and interviewing candidates for staffing requirements in liaison with the Executive Officer.
  • Coordinate PTCplus- a professional learning initiative that provides tailor-made professional learning experiences for schools, designed by teachers, presented by teachers to teachers in schools.
  Achievements:
  • Exhibited strong understanding, research & analytical skill to first identify the needs of the clients, seek relevant solutions and then guide and support clients to implement the technologies & processes to offer value-added services.
  • Demonstrated high regard to the professional learning needs of individual teachers and the schools and ensured quality delivery of the PL courses.
  • Maintained strict procedures in alignment with NESA guidelines and liaise with the Associations, NSW Teachers and NESA.
  • Demonstrated adaptability to deal with stakeholders at all levels.
  • Maintained clear communication and established pleasant interpersonal relationships across all stakeholders.

ASTC is a Registered Training Organisation providing 46 qualifications on scope with 35 trainers.

• Key responsibilities include: Assist the Director of Studies in developing Assessment Tools, Learning and Assessment Strategies, developing resources for training, preparation of trainee's workbooks
• Performed HR activities including preparing staff matrix, trainers index, assisting in writing position descriptions, maintaining records of recruitments, redundancies and performance evaluations.

Achievements:

Successfully implemented several processes and procedures which improved the flow and efficiency of the training institute.

Lotus Intellect is a management consulting company providing services in three areas i.e. Trainings, Event Management and Consultancy. As Corporate Event Manager, lead a team of professionals in successfully coordinating both national and international corporate events.

Achievements:

Successfully coordinated several major events. Achieved 90% client satisfaction in all the events coordinated (result calculated via client feedback). Major clients included United Nations Development Program, International Labor Organization, World Vision, Swiss Development Cooperation Nepal etc.