Shrink Pattan

During my time in Mater, I have supported operational services (BAU) and projects

• Conducted stakeholder interviews to understand user needs and preferences.
• Collaborated with IT teams on the development of applications based on business requirements.
• Developed business process models to identify and document customer requirements.
• Analyzed existing systems and processes, identified gaps and recommended improvements.
• Conducted gap analysis between current state processes and desired future state processes.
• Identified opportunities for automation of manual processes through technology solutions.
• Recommended improvements to existing or proposed systems to enhance solution functionality.
• Translated business objectives into measurable success criteria that could be tracked over time.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Developed reports or created dashboards, providing financial-related information to make informed business decisions.
• Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
• Maintained or updated business intelligence tools, databases or dashboards.
• Developed and managed testing checklists to monitor testing progress.
• Prepared cost and benefit analyses to support decision-making regarding potential solutions.
• Provided technical assistance on software development projects by providing feedback on design module.

• Investigated business requirements and documents to support improvements in information systems, practices, procedures, and organization change
• Defined project scope, and requirement definition, identified stakeholder group, conducted interviews, facilitated workshops, and process mapping of current and future start and gap analysis to obtain the desired outcome.
• Gathered, documented, and interpreted user stories from stakeholders.
• Collaborated with cross-functional teams across multiple locations.
• Conducted analysis of existing applications, databases and systems.
• Collaborated with stakeholders to define features, integrations and partnerships.
• Performed statistical data analysis to inform business area within the University.
• Identified needs of customers promptly and efficiently.
• Presented findings on technical issues to senior management team members.
• Maintained project documentation such as requirements traceability matrix, test plans and user guides.

• Collaborated with business and functional areas to develop and deploy 0365 solutions focusing on digital information management transformation
• Heavily involved in scoping requirements, documenting and reviewing business processes, developing information management structure, undertaking UAT testing, delivering user training on 0365 products and author documentation as required but also provide continuous on-going support post launch
• Lead BET digital transformation initiatives and assist business areas in understanding their business operation and recommend improvements by leveraging technology to automate and streamline existing processes
• Analysed business processes to improve on utilisation, derivation, enhancement and innovation techniques
• Adviced and supported on modern information management practices aligned to the University’s Information Management Framework and related standards and legislation
• Collaborated with Site owners or champions to mentor and develop their analytical abilities by providing formal training and preparing organizational knowledge base materials
• Liaised professionally with University stakeholders in meetings and group training sessions including building trust and maintaining productive relationships by having open and honest conversations
• Stood as a primary point of contact for any of the issues related to SharePoint and other O365 products with respect to information management practices including providing tier 1 support by analysing, researching, and troubleshooting issues
• Took initiative to act as back up and continue to roll business as usual when rest of the team is away or busy with other commitments

• Facilitated business requirements workshop with key stakeholders to elicit requirements for new solutions, design solution based on analysis of current state business process and streamlining them based on utilisation, derivation, enhancement and innovation process improvement techniques
• Developed Proof of concept when implementing new business process and present future state for stakeholder to understand the new environment, process and realise the benefits in contrast to current state
• Worked with Site owners or champions to mentor and develop their analytical abilities by providing formal training and preparing organizational knowledge base articles in the form of training materials
• Identified suitable business processes to implement digital signatures, mModelling current state processes using Business Process Modelling Notation (BPMN), analysing them to identify opportunities for improvement and creating future state models that are cost-efficient and streamlined using digital signature solution in SharePoint
• Tested and implemented digital signatures to ensure the value is being realised and conducting training sessions to assist business users of the improved business processes
• Provided support for record services by performing appraisal of records and to provide advice on modern information management practices aligned to the University’s Information Management Framework
• Successful Initiatives include: - Digital Signatures, Deployment of Adobe Sign product in O365 environment, UAT, process improvement; Legal Services Request, business process improvement, implementation of online forms, automation using workflows and electronic approvals; VC Award Nominations, business process improvement and deployment of online solution for the panels collaborate; Appraisal of Records, determining retention and disposal of records; Dean Engagement, business process mapping and documentation of Dean engagement portfolio; Student Administration process automation, implementation of Nintex workflows namely Quote register, External conferences and training register, Staffing approvals register, Online training register; Digital Signature, phase1 deployment.

• Stakeholder Engagement conducting interviews and workshops to elicit business, functional and informational requirements and document User stories
• ISever process modeling tool administration, including documenting business processes in BPMN 2.0
• Analysed business processes by using SIPOC Analysis, SWOT Analysis, Fish bone diagrams, Impact Analysis and Cost Benefit Analysis
• Captured risks, categorising their potential impact and documenting risk management strategies by consulting with risk owners
• Prepared test plans, test cases and including conducting User Acceptance Testing and producing test reports
• Raised project issues in JIRA and assigning it to relevant people for resolution
• Successful Initiatives include: - Registration and Licensing, Conducting interviews with stakeholders and documenting current state process map; Disability Parking Permit Scheme, document requirements for interim off the shelf solution with “like-for-like” functionality; Online Learning Assessment, develop online assessment program modules, perform UAT, design UI and deploy solution.

• Engaged stakeholders to document FMIS services and processes including concepts of master budget, child budget and grants
• Procured hardware (phones, laptops) for new starters, including purchasing hardware using Corporate card and filing invoices
• Compiled project initiation reports, briefing note and financial budget reports
• ITIL Change management activities, including raising changes and approving them for the team in Service Now
• ITIL Incident management activities, including raising incidents and ensuring they are resolved by regular consultation and follow up with Subject Matter Experts
• Generated System Reports along with bulk data uploads and data migration
• Successful Initiatives include: - Business Information Systems, application development, testing and deployment of funding support management for community and disability services.

• Documented Environmental and Quality Management Systems processes to identifying gaps in compliance with ISO AS/NZ standards (4801, 14001, 9001) for Health & Safety, Environmental and Quality Management Systems
• Engaged Subject Mater experts and Building trust by having open ended conversation to gain a better understanding of the business, difficulty involved in implementation of ISO AS/NZ standards (4801,14001,9001) and documenting their business-critical procedures
• Successful Initiatives included: - Health & Safety, Environment and Quality Management Systems, process modelling in BPMN and documentation.

• Conducting hardware and software testing including commissioning and delivering set top box to customers using CSCIO tools
• Compiling Test scripts, Test cases and Test Plans to ensure the user requirements are transformed into solution
• Conducting automation testing using CISCO solution which combines hardware and software to automatically test operation in cable, satellite and terrestrial environments
• Successful Initiatives include: - ROMTEL, stakeholder engagement, enhancement of set top boxes, hardware & software testing, develop Use cases, perform UAT, simulation testing.

• Implementing two key features relating to tracing of IQ samples and decoding of repeated bits by the decoder on mobile phones
• Validation and verification of software on hardware (mobile phones)
• Performing release and sanity testing on software for mobile phones
• Execution of the defined release test cases for GSM and GPRS
• Documenting defects and reporting them to relevant people for resolution
• Successful Initiatives include: - GSM, Global System for Mobile Communication Service Testing; GPRS, Global Packet Radio Service Testing.