PUJAN SHRESTHA
Strathfield
Summary
As a seasoned hospitality professional, I bring a robust educational foundation in hotel management to the table. My career is marked by extensive experience with illustrious luxury brands, including ACCOR, Langham, and Marriott, where I honed my expertise across the full spectrum of hotel operations, from front-of-house to back-of-house. I am recognized for my visionary leadership and employ a coaching and transformational management style that motivates teams to achieve and exceed performance expectations.
Overview
5
5
years of professional experience
Work History
GUEST SERVICE MANAGER
Meriton
Sydney
12.2023 - Current
- Overseeing customer service operations
- Training and supervising front-line staff
- Implementing service quality standards
- Monitoring guest feedback and satisfaction levels
- Developing and improving service procedures
- Coordinating with other departments to enhance guest experience
- Analyzing service metrics and preparing reports
ASSISTING HOUSEKEEPING MANAGER
Meriton
Sydney
10.2022 - 12.2023
DUTY MANAGER
Marriot
Sydney
07.2021 - 10.2022
NIGHT MANAGER
Langham
Melbourne
07.2020 - 06.2021
FRONT OFFICE SUPERVISOR
MGallery by Sofitel
Melbourne
11.2019 - 07.2020
Education
MASTER'S DEGREE -
Blue Mountains International Hotel Management School
Melbourne01.2021
Skills
- Interpersonal Skill
- Stress Management
- Proficiency in Hospitality Software
- Organizational Abilities
- Industry Knowledge
Timeline
GUEST SERVICE MANAGER
Meriton
12.2023 - Current
ASSISTING HOUSEKEEPING MANAGER
Meriton
10.2022 - 12.2023
DUTY MANAGER
Marriot
07.2021 - 10.2022
NIGHT MANAGER
Langham
07.2020 - 06.2021
FRONT OFFICE SUPERVISOR
MGallery by Sofitel
11.2019 - 07.2020
MASTER'S DEGREE -
Blue Mountains International Hotel Management School
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