Shristi S Ram

During my tenure at the accounting firm, I provided high-level administrative and operational support to executives and senior management. My role encompassed a wide range of responsibilities, including calendar management, client communication, data reporting, and document handling, all executed with precision and confidentiality.

Key Responsibilities

Administrative & Executive Support
- Provided comprehensive administrative support to executives, including managing phone calls, responding to emails, and scheduling meetings.
- Organized and maintained the executive calendar, coordinating appointments, conferences, and internal meetings with precision.
- Acted as a liaison between executives and clients, ensuring clear and tactful communication across various channels (Calls, Emails, WhatsApp, Teams).
- Mediated communication between stakeholders to streamline decision-making and maintain professionalism.
- Recorded key discussion points during meetings and maintained detailed notes for follow-up and documentation.

Data Management & Reporting
- Compiled data from multiple sources to prepare reports and presentations for the managing partner and senior leadership.
- Created and maintained spreadsheets in Microsoft Excel to track program performance metrics and operational KPIs.
- Generated daily, weekly, and monthly performance reports for review by senior management, highlighting trends and areas for improvement.
- Tracked progress on organizational initiatives, identifying resource gaps and recommending solutions.

Document & File Management
- Created, maintained, and updated documents, reports, and databases to support firm operations.
- Developed and managed filing systems for confidential documents, ensuring accuracy, completeness, and compliance with privacy standards.
- Sorted and organized records for ease of access by executive team members.
- Scanned and archived sensitive records while maintaining strict confidentiality of electronic data.

Taxation & Compliance Knowledge
- Utilized Xero and Pherrus CRM software to perform daily accounting and administrative tasks.
- Gained working knowledge of Australian taxation systems including:
- Land Taxation
- Capital Gains Tax (CGT)
- Fringe Benefits Tax (FBT)
- Liquidation processes
- Liaised with external stakeholders such as banks, lenders, ASIC, ATO, and other third parties to facilitate compliance and financial operations.

Calendar & Meeting Coordination
- Planned and coordinated meetings, including agenda preparation and logistics.
- Managed scheduling for high-level executives, ensuring optimal time management and adherence to service-level agreements (SLA).
- Ensured inquiries received via phone were addressed or routed within a 3-hour SLA window.

Communication & Client Interaction
- Answered and routed incoming calls and emails, maintaining confidentiality and professionalism.
- Directed customer inquiries appropriately and provided timely responses to ensure client satisfaction.
- Managed communication across multiple platforms, including Microsoft Teams and WhatsApp, to support internal and external collaboration.

Team & Portfolio Management
- Managed the second-largest client portfolio within the team, consisting of 25–30 active clients.
- Coordinated with team members to ensure seamless workflow and client service delivery.
- Supported team operations through effective file maintenance, call routing, and task delegation.

• I worked for a Melbourne-based telecommunications company specializing in end-to-end NBN solutions, Mitel phone systems, and advanced configuration services. In this role, I played a key part in service provisioning and client support, contributing to streamlined operations and enhanced customer experience. My ability to manage complex installations, coordinate technical teams, and maintain high performance in a fast-paced environment reflects my commitment to operational excellence and client satisfaction.

Key Responsibilities
- Oversaw the provisioning process for telecommunications services, ensuring smooth and timely delivery.
- Managed number porting, coordinated NBN setups, and scheduled technicians and engineers for on-site installations.
- Acted as the single point of contact for client inquiries and technical support, providing prompt and effective resolutions.
- Participated in multiple service improvement projects to enhance delivery efficiency and customer satisfaction.
- Maintained high levels of organization and productivity within a fast-paced, deadline-driven environment.

At Mindpearl, a global outsourcing company, I worked as a Customer Service Representative for Brussels Airlines, a leading Belgian airline. In this role, I provided exceptional support to international passengers, handling inquiries related to bookings, flight changes, loyalty programs, and travel policies. My commitment to service excellence was recognized through multiple accolades, including being awarded Employee of the Month eight times. I was also upskilled to support additional airline programs such as Miles & More, reflecting my adaptability and strong performance.
I consistently delivered service in English to customers who spoke other languages, demonstrating patience, clarity, and cultural sensitivity. This required active listening, simplified communication, and a calm demeanor to ensure passengers felt understood and supported, regardless of language barriers.

Key Responsibilities
- Responded to inbound calls, emails, and live chats from Brussels Airlines passengers across global markets.
- Assisted with flight bookings, itinerary changes, cancellations, and refund processing.
- Provided accurate information on travel policies, baggage allowances, and visa requirements.
- Supported loyalty program inquiries, including Miles & More account management, point redemption, and tier upgrades.
- Resolved issues related to delayed or lost baggage, missed connections, and schedule disruptions.
- Escalated complex cases to internal airline departments while maintaining ownership of customer satisfaction.
- Delivered empathetic service in English to non-English-speaking customers, using simplified language and tone to bridge communication gaps.
- Met and exceeded performance metrics including call handling time, customer satisfaction scores, and resolution rates.
- Selected for upskilling to support additional airline programs due to consistent high performance and product knowledge.

As a Sales Representative at Fuji Xerox Business Centre (Fiji), I specialized in delivering tailored printing and document solutions to businesses across various industries. Representing a leading brand in office technology, I worked closely with clients to understand their workflow needs and recommend the right mix of printers, multifunction devices, and managed print services. My role combined consultative selling, product expertise, and relationship management to drive sales and customer satisfaction.

Key Responsibilities
- Promoted Fuji Xerox’s range of printers and multifunction devices to commercial clients.
- Assessed client needs and recommended customized printing solutions to improve efficiency and reduce costs.
- Conducted product demonstrations and presentations to showcase features and benefits.
- Built and maintained strong relationships with new and existing customers to support long-term engagement.
- Managed sales pipeline, followed up on leads, and closed deals to meet monthly targets.
- Collaborated with technical teams to ensure smooth installation and post-sales support.
- Maintained detailed records of client interactions, proposals, and sales performance.

As an Account Manager at GEM IT Solutions, I specialized in delivering customized computing solutions to a diverse client base, ranging from individual systems to enterprise-grade infrastructure. I built strong relationships with IT and management teams, ensuring each solution was aligned with operational needs and delivered with professionalism and confidentiality. My role combined technical insight, client engagement, and strategic reporting to drive business growth and customer satisfaction.

Key Responsibilities
- Provided tailored computing solutions including desktops, servers, server racks, and related IT infrastructure.
- Met with clients to assess technical requirements and recommend appropriate hardware and system configurations.
- Collaborated with IT and management departments to design and implement customized technology solutions.
- Managed calendar and scheduled client meetings, ensuring consistent engagement and timely follow-ups.
- Conducted confidential consultations and presentations with key stakeholders to support solution delivery.
- Maintained discretion and professionalism in handling sensitive account and organizational information.
- Reported weekly sales performance and target updates to the Manager and General Manager, contributing to strategic planning.

At Fiji Directories Limited, I worked as an Online Sales Account Executive during the company’s transition into digital advertising alongside its traditional print directory. My role focused on promoting the value of online visibility to businesses and encouraging them to adopt digital advertising solutions. I collaborated closely with clients’ IT and management teams to tailor advertising strategies, conducted presentations to key stakeholders, and maintained confidentiality and professionalism throughout the sales process.

Key Responsibilities

• Promoted Fiji Directories’ new online advertising platform to existing and prospective clients.
• Educated businesses on the benefits of digital visibility and guided them through onboarding processes.
• Worked closely with organizations’ IT and management departments to develop customized advertising solutions.
• Conducted meetings and presentations with key stakeholders to demonstrate platform capabilities and ROI.
• Managed client accounts with discretion, ensuring sensitive business information was handled confidentially.
• Built strong relationships with clients to support long-term engagement and advertising success.

As an ID Technician at Fiji National University, I was responsible for producing and managing identification cards for students and faculty across multiple campuses. My role combined technical precision with logistical coordination, ensuring timely delivery of supplies, accurate recordkeeping, and smooth operation of ID systems university-wide.

Key Responsibilities

• Created and printed ID cards for students and faculty, ensuring accuracy and quality.
• Maintained inventory of ID card supplies and coordinated stock movement between university branches.
• Operated, tested, and maintained ID printing machines to ensure consistent performance.
• Dispatched supplies to other FNU campuses and ensured timely delivery.
• Recorded daily activities and maintained logs for operational transparency.
• Prepared monthly reports detailing production volumes, supply usage, and distribution metrics.