Shristy Lama
Carseldine,QLD
Summary
Accomplished Quality Checker at Sentani Boutique, adept in visual inspection and quality control analysis, enhanced product standards by identifying defect trends and recommending corrective actions. Supervised reception operations at Abroad Migration & Europe Consult Pvt. Ltd, elevating customer service through effective problem-solving and teamwork. Proven track record in improving operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Checker
Sentani Boutique
Milton,QLD
09.2024 - Current
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected Product or service with accuracy, reporting problems or defects quickly.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Participated in regular audits, ensuring compliance with industry standards and regulations consistently upheld.
- Identified trends in product defects, recommending corrective actions to prevent recurrence.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Provided feedback to production team regarding product quality.
Receptionist Supervisor
Abroad Migration & Europe Consult Pvt. Ltd
Kathmandu
01.2022 - 01.2023
- Supervised daily operations of the reception area, ensuring efficient and professional service.
- Oversaw receptionist staff to maintain high standards of customer service and operational efficiency
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
Customer Service Representative
Shopeme9
Kathmandu, Nepal
01.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Business Studies - Business Management
Nepal Commerce Campus
New Baneshwor, Kathmandu 2021
High School - Management
Everest Florida Higher Secondary School
Shantinagar, Kathmandu05.2016
School Leaving Certificate -
Sidhhartha Vidya Sadan
Sangam Chowk, New Baneshwor04.2014
Skills
- Visual inspection
- Quality control analysis
- Quality management systems
- Product inspection
- Quality control plans
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
Certification
Master in professional nails
Reference
Tania Olsen 0452538035
Ramesh Kumar Batala 0404 890 098
Availability
Full-Time
Timeline
Quality Checker
Sentani Boutique
09.2024 - Current
Receptionist Supervisor
Abroad Migration & Europe Consult Pvt. Ltd
01.2022 - 01.2023
Customer Service Representative
Shopeme9
01.2017 - 03.2019
Bachelor Of Business Studies - Business Management
Nepal Commerce Campus
High School - Management
Everest Florida Higher Secondary School
School Leaving Certificate -
Sidhhartha Vidya Sadan