Shruthi Seri
Melbourne,VIC
Summary
To obtain a position that will allow me to utilize my skillset and expertise to grow within by accomplishing the goals of the company. Always willing to learn new technologies and stay updated. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can enhance my skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Campion Education
Melbourne, VIC
06.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Keep up and overhaul stock in computer on accessibility of the academic books. Used to approach the publishers based on the requirement
- Actively listened to customers on new books requirement before start of academic year and provided support on their availability times for delivery.
- Answered constant flow of customer calls with minimal wait times.
- Keep the day to day Ledger/Account balance at end of the work day
Technical HR
Raising Global Solutions Pvt Ltd
India
03.2013 - 02.2016
- Skilled at working independently and collaboratively in a team environment.
- As a technical HR I was involved in client meetings where clients give the job description and all the requirements needed for the ideal candidate
- Involved in preparing the technical question papers for the fresher candidates
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Involved in complete Onboarding, Recruitment and Compensation and benefits Management
Customer Executive
Symphany Services Pvt Ltd
India
03.2004 - 04.2006
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing and technology issues.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Identified complications requiring further research and escalated to appropriate department or management.
Education
MBA - Accounting And Human Resource
Osmania University
India03.2012
Skills
- Prioritizing things based on time management
- Excellent Communication
- Administrative Support
- Active listening
- Interpersonal Skills
- Customer Service
- Problem Solving
Hobbies
- Travelling
- Exploring new places and cuisines
Timeline
Customer Service Representative
Campion Education
06.2022 - 11.2022
Technical HR
Raising Global Solutions Pvt Ltd
03.2013 - 02.2016
Customer Executive
Symphany Services Pvt Ltd
03.2004 - 04.2006
MBA - Accounting And Human Resource
Osmania University