Summary
Overview
Work History
Education
Skills
Interests
Timeline
Shruti Agnihotri

Shruti Agnihotri

Blacktown

Summary

Dynamic IT Support professional with a proven track record at CQUniversity, enhancing operational efficiency through innovative problem-solving and effective communication. Skilled in IT support services and adept at managing relationships with third-party providers, I streamlined help desk processes, significantly improving customer satisfaction and ensuring seamless technology transitions.

Overview

4
4
years of professional experience

Work History

IT Support

CQUniversity
08.2023 - 12.2024
  • Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
  • Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Managed high levels of call flow and responded to technical support needs.
  • Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
  • Streamlined help desk processes, improving response times and customer satisfaction rates.
  • Implemented effective data backup protocols to protect vital information from potential loss or corruption.
  • Provided ongoing support for clients post-implementation, ensuring a smooth and successful transition to new technologies.

IT Support

Gujarat Commerce College
01.2021 - 06.2022
  • Contributed to the development of departmental policies and procedures related to IT support services, improving operational efficiency across the board.
  • Managed relationships with third-party service providers such as payment gateways, shipping carriers, and IT support teams to ensure seamless operations.
  • Collaborated with IT support teams in troubleshooting technical issues affecting system performance or accessibility.
  • Collaborated with other departments such as human resources, IT support staff, or other stakeholders involved in successful completion of training programs.

Education

Master Of Information Technology - Cyber Security

SISTC , Sydney

Skills

  • Basic IT support
  • IT support services
  • IT support experience
  • Benefits administration support
  • Nursing staff support
  • Multitasking
  • IT skills
  • Written communication
  • Facility management support
  • Innovative
  • Problem solving
  • Communication

Interests

  • I enjoy helping others and giving back to the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I like trying new recipes and food trends
  • Volunteering at community kitchens and food-related charities
  • Artificial Intelligence (AI) and Machine Learning
  • Fashion and Style
  • Personal Development and Self-Improvement
  • Reading

Timeline

IT Support - CQUniversity
08.2023 - 12.2024
IT Support - Gujarat Commerce College
01.2021 - 06.2022
SISTC - Master Of Information Technology , Cyber Security

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Shruti Agnihotri