Shruti Bhardwaj
Melbourne,VIC
Summary
I am looking forward to making a significant contribution to a value-driven business in order to help the business go forward. Also, interested in a role that offers a genuine opportunity for further learning as well as career progression.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Settlements and Fulfilment
Toyota Finance
10.2020 - Current
- Changed role within Toyota Finance from collections rep to settlements role
- Duties include completing AML/KYC requirements, income verifications, employment checks, interacting with business managers, completing applications and processing settlements, ensuring accurate notes are entered, and providing a pleasant customer experience.
- Organized and updated databases, records and other information resources.
- Provided ongoing training and support to junior staff members, fostering a collaborative learning environment within the team.
- Increased client satisfaction by promptly addressing inquiries and resolving issues related to settlements administration tasks.
- Meeting targets of 4.5/hr apps, 100% Quality and compliance scores consistently
Collections Representative
Toyota Finance
06.2019 - 10.2020
- Collections on overdue accounts, transferring calls to relevant teams, accurate data entry, accurate entry of notes, working on flat files, confirming arrangements and updates.
- Understanding the customer's challenges and providing the most suitable solution that worked best for the customer and the company.
Collections Officer
The Probe Group
05.2009 - 09.2017
- Administrative work, receiving and actioning customer emails, allocating call-back requests, writing correct notes, accurate data entry, providing product training, reception assistance, stationary ordering, and property management.
- Verified and reviewed customer account information.
- Ensured compliance with federal and state regulations by staying up-to-date on industry standards and best practices.
Account Manager- Centrelink Collections
ARL
06.2017 - 09.2017
- Managing accounts where Centrelink has overpaid customers, collections with customer service, verifying customers and providing debt breakdown, processing credit card payments, making payment plans, transferring calls to Centrelink, building rapport with customers.
Collections Officer
The Probe Group
12.2015 - 06.2017
- Verifying customers, providing relevant information, educating customers about paying on time, making debt payment arrangements, processing credit card payments, handling high volume calls, recognized for customer care skills.
Education
Bachelor of Arts -
Delhi University
Delhi01.2002
Bachelor of Arts -
01.2001
High School Diploma -
Air Force Golden Jubilee Institute
India03.1998
Skills
- Strong computer skills, including MS Office and Excel
- Outstanding finance professional who has built a reputation on honesty, integrity, hard work, tenacity and diplomacy
- Ability to keep calm under pressure
- Appreciation for great customer service by customers and management
- Records and Database Management
- Analytical and Critical Thinking
- Cultural Awareness
- Task Prioritization
- Social Perceptiveness
- Organization and Time Management
Response To Questions
I have strong knowledge and extensive experience within the contact-center industry. Having held multiple roles has allowed me to demonstrate my ability to utilize the available resources to the benefit of the business. I have the ability to participate collaboratively and constructively across the business., I am a well-presented, driven and highly personable individual. I am confident in my ability to cater to a wide range of stakeholder needs and in understanding what is expected of me – and delivering on it. I have demonstrated my ability to manage and prioritize a range of tasks and effectively work to deadlines. I am a reliable team player but also confidently work autonomously., I pride myself on my ability to absorb knowledge quickly and have a willingness to keep learning. This will provide me with the opportunity to demonstrate my administrative skills. I feel up to the ‘task’ having been recognized by my clients and by management for exceptional performance.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Settlements and Fulfilment
Toyota Finance
10.2020 - Current
Collections Representative
Toyota Finance
06.2019 - 10.2020
Account Manager- Centrelink Collections
ARL
06.2017 - 09.2017
Collections Officer
The Probe Group
12.2015 - 06.2017
Collections Officer
The Probe Group
05.2009 - 09.2017
Bachelor of Arts -
Delhi University
Bachelor of Arts -
High School Diploma -
Air Force Golden Jubilee Institute
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