SHRUTI GAWDE
Docklands
Summary
I am a Technical Lead with over 9 years of industry experience, specializing in leading production support, software development teams, testing, and the implementation of software applications. My expertise includes leading production support teams, managing end-to-end platform integration, analyzing business requirements, and delivering effective solutions. With comprehensive domain knowledge in Telecom technologies, processes, and workflows, I excel in both waterfall and agile delivery models. As a Technical Lead, I effectively manage stakeholders, provide strategic technical direction, and consistently meet project goals. My attention to detail and proactive 'can-do' attitude ensure high-quality outcomes and successful project executions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Application Support and Maintenance Lead & Front End Developer
Infosys-Optus
06.2022 - Current
- Incident Response Leadership: Guided high-impact incident resolution
- Architectural Expertise: Designed and reviewed system architecture for reliability and scalability
- Process Optimization: Developed best practices and streamlined support processes
- Mentoring and Technical Leadership: Provided guidance to junior engineers
- Collaboration Across Teams: Worked with cross-functional groups to enhance system performance
- Successfully coordinated multiple integration projects, ensuring timely delivery and stakeholder satisfaction
- Significant experience in web application front-end development, leveraging Mule for integration solutions, and overseeing release and deployment activities
- Proficient in Service Management, Problem Management, and Change Management processes
- Adept at managing platform upgrades, ensuring smooth transitions and continuity of service
- Following CI/CD approach for production and lower environments deployment using Gitlab
- Maintaining integration architecture and reporting on its performance
- Experienced with integration platforms and tools for MuleSoft
- Skilled in identifying and resolving technical issues related to system integrations and digital support
- Conducted thorough root cause analysis to prevent recurring issues and improve system reliability
- Managed relationships with external vendors to ensure the delivery of high-quality integration solutions
- SME for one of the key applications
- Ensuring the approach is explained to the business and also the execution is made aware to the development team
- Discuss with business and prioritize the issues or enhancement for monthly application releases
- Providing Weekly and Monthly incident trend reports to client manager and business stakeholders
- Conducting weekly incident/problem management calls with development team
- Raising issues to development team through JIRA and working with them closely for permanent fixes through calls
- Providing the dev team with Regression scenarios based on the business use cases
- Implemented automated workflows that reduced manual processing time extensively
- Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and sign-off from business and all relevant support teams
- Evaluate overall risk of project to the release as a whole, evaluate and cross reference application impact to uncover any unexpected overlaps with other process and encourage communication between projects and stakeholders
- Provide training and supporting documentation for end users
- Identify methods, or tools, that may assist in enhancing work activity
- Experience working with ServiceNow, JIRA for Incident tracking/ticketing systems and problem management
Full Stack Developer
Infosys-Optus
07.2020 - 05.2022
- Developing minor/major components based on business requirement and following the agile approach
- Modified critical client application using Angular JS, Node.js
- Also reviewed code to ensure alignment and optimized approach
- Analyzing performance issues and optimizing them
- Following CI/CD approach for production and lower environments deployment using Jenkins
- Analyzing the issues with due diligence and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime
- Identifying the critical issues and taking prompt and effective actions spontaneously
- Analyzing existing system processes to find the case for any pain points in underlying application proactively
- SME for one of the key applications
- Ensuring the approach is explained to the business and also the execution is made aware to the development team
- Discuss with business and prioritize the issues or enhancement for monthly application releases
- Provide support during User Acceptance Testing to Development team
- Providing Weekly and Monthly incident trend reports to client manager and other dev managers
- Conducting weekly incident/problem management calls with development team
- Release of the components to the production system after high level verification
- Raising issues to development team through JIRA and working with them closely for permanent fixes through calls
- Providing the dev team with Regression scenarios based on the business use cases
- Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams
- Evaluate overall risk of project to the release as a whole, evaluate and cross reference application impact to uncover any unexpected overlaps with other process and encourage communication between projects and stakeholders
- Verify there is agreement between the line of business and testers that all items are ready to deploy
- Collect, validate and publish deployment tasks for my area prior to deployment activity
- Deployment activity, sanity of the application and handing it over to the testing team
- Monitor the deployment to report any issues that may occur due the deployment
- Conduct functional training post every release, for Business leads resulting in awareness to the end user base
- Provide training and supporting documentation for end users
- Identify methods, or tools, that may assist in enhancing work activity
- Experience working with ServiceNow, JIRA for Incident tracking/ticketing systems and problem management
Production Support Engineer & Lead for Command Centre
Infosys-NBN
11.2019 - 07.2020
- Production support Analyst & Engineer: Effort estimation, resource allocation, requirement gathering, solution proposal, development/implementation and delivery of various initiative/change requests
- Requirement understanding, solution implementation, development/build/unit testing
- Fixing of bugs on time
- Test support
- Configuration Management/Version Controlling
- Conduct training/knowledge transfer sessions and prepare training materials
- Developing modules using the features mentioned
- Working in agile model
- Well versed with agile methodologies
- Working on issues occurring in production environment
- Proactively analyzing the issues and providing fixes for the same
- Project Lead for command Center: Played role to support a product launch managing and liaising with the business and team
- Analyzing existing business and system processes to identify any pain points
- Triaging with various business stakeholders to understand the issue and then assess and convey the same to the team to have the fix as per customer expectations
- Documentation of details of issues, RCAs and the solution/workaround provided
- Formulating data from dashboards using excel and creating reports for business
- Driving DSUs
- Liaise with internal teams, partners, architects and 3rd party vendors as required to ensure solutions are delivered accurately, in a timely manner and meet client expectations
- Sharing relevant technical communications with different teams and explaining them the requirements thoroughly
Production Support Engineer & Carriage Manager for Provisioning Team
Infosys-Optus
10.2018 - 11.2019
- Provided L1 support
- Fixing bugs on time
- Well versed in communicating with customer and handling customer queries
- Good knowledge and hand on experience on tools concerning service delivery namely Helix, Service NOW
- Good management skills on handling and coordinating the underlying teams
- Well versed with handling the data from dashboards and getting it in use
- Order management using Helix tool
- Responsible for end to end delivery of orders
- Coordinating between multiple teams and provisioning the required services
Developer
Infosys-NBN
09.2015 - 10.2018
- Developer: Development of various change/initiative requests
- Requirement understanding, solution implementation, development/build/unit testing
- Fixing of bugs on time
- Test support
- Configuration Management/Version Controlling
- Conduct training/knowledge transfer sessions and prepare training materials
- Have worked on defect fixes and performance improvement plan for HFC programs
- Supporting all the testing phases (inclusive of System Testing, System Integration Testing, Performance Volume Testing)
- Junior Business Analyst: Played role of junior business analyst to identify gaps in E2E design/system and propose solution to fix them
- Considering the requirements, prioritizing and breaking them down into user stories
- Understanding the business requirements thoroughly and clarifying any ambiguities by discussing with the Business Team
- Liaising with stakeholders
- Working in Agile model
- Preparing and presenting demos to client
- Creating and updating epic specific data (Business and Technical) on the confluence pages
- Explaining client the business values and functional outcomes for the concerned deliverables
- Good knowledge and experience on iteration planning, done for the agile team
- Well versed with Agile and SDLC software Delivery methodologies
- Giving estimates and preparing project plan
Education
Bachelor of Engineering - Computer Science
University of Mumbai
Mumbai05.2015
Skills
- Angular
- AngularJS
- Nodejs
- Core Java
- Hibernate Java
- JSP
- JavaScript
- HTML
- SQL
- PL/SQL
- CSS
- Oracle
- Microsoft SQL Server Management Studio
- Apache Tomcat
- Gitlab
- Jenkins
- Eclipse
- SOAP UI
- SNOW
- Helix
- Mapblaster
- Putty
- TortoiseHg
- Mercurial
- Robo 3T(Mongo DB)
- Visual Studio Code
- Anypoint Studio
- Maven
- JIRA
- Agile Model
- Waterfall
- Basics of AWS
- AWS domains and services
- Basics of microservices and its framework
- Python
- MuleSoft
- Mule APIs
- TM1
Certification
Scaled Agile Certified in SAFE(Scaled Agile Framework) 4.0, for Team courses and working in Agile Model
Accomplishments
- Recognized with an award as 'Emerging Leader and 'Most Valuable Player'
- Client appreciation for consistently performing well
- Received 3 Insta Awards as an appreciation from Management for excellent performance
- Recognized as an asset to the company by superiors/peers
- Numerous appreciations from client, Seniors, Peers and Managers of the company
- Appreciated for managing the team, and communication with the stakeholders.
Timeline
Application Support and Maintenance Lead & Front End Developer
Infosys-Optus
06.2022 - Current
Full Stack Developer
Infosys-Optus
07.2020 - 05.2022
Production Support Engineer & Lead for Command Centre
Infosys-NBN
11.2019 - 07.2020
Production Support Engineer & Carriage Manager for Provisioning Team
Infosys-Optus
10.2018 - 11.2019
Developer
Infosys-NBN
09.2015 - 10.2018
Bachelor of Engineering - Computer Science
University of Mumbai
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