SHRUTI GIRI
Rockdale,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sushiman Restaurant
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Tender Gourmet Butchery
03.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist
Hotel Tibet
02.2021 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Food and Beverage Attendant
Habtoor Grand Resort, Autograph Collection
08.2019 - 08.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Established rapport with customers by providing friendly and attentive service.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
M.D. - Business
Polytechnic Institute Australia
Sydney, NSW02.2024
Bachelor of Hotel Management (BHM) - Hotel Management
Nepal Academy of Tourism And Hotel Management
Kathmandu, Nepal08.2021
Skills
- Credit Card Payment Processing
- Spreadsheets
- Multi-Line Telephone Operation
- Staff Training
- Retail Sales Customer Service
- Microsoft Excel
- Microsoft PowerPoint
- Money Handling Abilities
Timeline
Customer Service Representative
Sushiman Restaurant
12.2022 - Current
Customer Service Representative
Tender Gourmet Butchery
03.2022 - 10.2022
Front Desk Receptionist
Hotel Tibet
02.2021 - 07.2021
Food and Beverage Attendant
Habtoor Grand Resort, Autograph Collection
08.2019 - 08.2020
M.D. - Business
Polytechnic Institute Australia
Bachelor of Hotel Management (BHM) - Hotel Management
Nepal Academy of Tourism And Hotel Management
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