Shruti Jambu
Sydney,NSW
Summary
Dynamic professional with strong problem-solving skills and a focus on customer service. Experienced in assisting customers and resolving inquiries efficiently, contributing to an enhanced shopping experience.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
star phones
Sydney, NSW
07.2024 - Current
- Assisted customers in selecting mobile devices and accessories.
- Maintained store appearance by organizing displays and restocking shelves.
- Addressed customer inquiries and resolved issues promptly.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Provided end-to-end customer service by identifying customer needs and recommending suitable mobile devices, accessories, and plans.
- Consistently met or exceeded individual and store sales targets through consultative selling.
- Worked collaboratively with team members to deliver a positive in-store customer experience.
Education
Master Of Cybersecurity - Cyber Security
University of Technology Sydney
Sydney, New South Wales, NSW12-2025
Bachelor Of Engineering (BE) - Mechatronics
GTU
India05-2023
Skills
- Cybersecurity awareness
- Network security
- Data analysis
- Research skills
- Problem solving
- Team collaboration
- Customer service and relationship management
- Needs-based solution selling
- Communication and active listening
- Team collaboration
- Time management and shift flexibility
- Project management
Timeline
Retail Sales Associate
star phones
07.2024 - Current
Master Of Cybersecurity - Cyber Security
University of Technology Sydney
Bachelor Of Engineering (BE) - Mechatronics
GTU