Summary
Overview
Work History
Education
Skills
Websites
Academic Achievements
Professional Skills
Certification
Professional Referees
Timeline
Generic

Shruti Loona

Perth,Australia

Summary

Recent graduate of Master of Information Technology (Management) from Murdoch University. I have a strong customer service background with a positive attitude, excellent communication skills, and a track record of solving technical issues efficiently. Passionate about delivering high-quality IT support and contributing to a high-performing team environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

NPB Security

NIT Australia
Perth City , Australia
01.2025 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Greeted staff, guests, vendors, and contractors upon arrival at the facility entrance.
  • Performed first aid and CPR when necessary during emergencies.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Assisted with crowd control during large events held at the facility.

Front End Supervisor

Woolworths
Bentley, Australia
09.2022 - 06.2024
  • Resolved conflicts between customers or staff members in a professional manner.
  • Tracked inventory of supplies needed for the front desk area.
  • Implemented strategies for improving customer service standards across the department.
  • Provided guidance and mentorship to junior team members to help them develop their skills.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Processed payments, cashiering duties, and credit card transactions accurately.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Master of Information and Technology - IT Management

Murdoch University
Perth, WA, Australia
12.2024

Bachelor of Science - Non-medical

Punjab University
Chandigarh, India
09.2020

Skills

  • Customer service
  • Problem solving
  • Team management
  • Decision-making
  • Cultural awareness
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Public speaking

Academic Achievements

Business Analytics (ICT 601) “Analysis of Covid -19 Project” Murdoch University, Perth

Objective: Data collection, report findings, visualizations, dashboard. 

Tool: Data is visualized through “Microsoft Excel” and the visualization tool “Tableau”. 

Role and Responsibility: Worked closely with 3 team members for Project development, coordinated with the client for understanding project requirements, and built a solution fulfilling the client’s requirements.

Knowledge Management (ICT505)

Using knowledge management tools :

  • Confluence (Atlassian):
    Used for collaborative documentation, creating knowledge bases, and managing internal content for team projects.
  • Trello:
    Applied for project tracking, task delegation, and workflow organization using boards, cards, and checklists.

Knowledge repository and content structuring. 

  • Contributed to building and maintaining a structured knowledge repository to store and share project learnings, decisions, and resources.
  • Demonstrated information categorization and tagging for easy retrieval and reuse.

Professional Skills

  • Microsoft 365 Suite: Excel, PowerPoint, Word.
  • IT Support Tools: Remote Desktop, TeamViewer, Service Desk ticketing systems.
  • Data Visualization: Tableau, basic Power BI.
  • Project Tools: Work Breakdown Structure (WBS), Trello, confluence, JIRA
  • Basic Programming/Automation (if applicable): Python, PowerShell, HTML/CSS

Certification

  • ACS – Australian Computer Society Member
  • First Aid Certification.
  • WWCC(Work with children check).

Professional Referees

  • Julie Paul, Bentley : Front End Manager – Woolworths (Bentley) WA, (08)9203350, email: gavpaull@gmail.com.
  • Khaleela - NPB Security Australia (1300672732) , email: reception@npbsecurity.com.

Timeline

NPB Security

NIT Australia
01.2025 - Current

Front End Supervisor

Woolworths
09.2022 - 06.2024

Master of Information and Technology - IT Management

Murdoch University

Bachelor of Science - Non-medical

Punjab University

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Shruti Loona