Shruti Nair
Burpengary East,Qld
Summary
Seeking a challenging position in Retail Management where I can leverage my extensive hands-on experience and strong desire to achieve success. Dedicated to contributing my leadership, creativity, and confidence to drive positive results and exceed expectations in a dynamic work environment.
Overview
13
13
years of professional experience
Work History
MULTI SITE STORE MANAGER
Remarkable Outdoor Living
01.2022 - Current
- Strategic Planning and Execution, Team Leadership and Development, Operational Management, Sales and Performance Management, Customer Experience and Satisfaction, Communication and Collaboration, Vendor and Supplier Relations, Compliance and Regulation, New Store Setup, Business Development, Financial Management
STORE MANAGER
Remarkable Outdoor Living
04.2021 - 12.2022
- Staff Management, Inventory Management, Sales and Customer Service, Marketing and Promotion, Financial Management, Store Operations, Vendor and Supplier Relations, Compliance and Regulation, Store Relocation Management, Visual Merchandising
ASSISTANT STORE MANAGER
Early Settler
08.2019 - 04.2021
- Assisting the Store Manager with day-to-day operations, Team Leadership and Management, Sales and Customer Service, Inventory Management, Visual Merchandising, Operational Support, Training and Development, Administrative Tasks
SALES ASSISTANT
Early Settler
10.2018 - 08.2019
- Working towards meeting monthly targets, Building and maintaining a regular customer base, Updating product knowledge and training staff accordingly, Follow up on orders and deliveries, Invoicing, Product management, including receiving, price changes, handling customer complaints, and feedback
SALES ASSISTANT (2 IC)
The Furniture Shack
10.2017 - 09.2018
- Working towards meeting monthly targets, Building and maintaining a regular customer base, Updating product knowledge and training staff accordingly, General store maintenance, Product management, including receiving, price changes, handling customer complaints, and feedback
STORE MANAGER
Kidstuff Pty Ltd- Chermside
12.2016 - 08.2017
- Work towards Targets and KPIs, Presentation of store and advertising displays, Performance management and workplace scheduling, Product management, including receiving, price changes, handling damaged products, and returns, Problem-solving, handling unusual circumstances
FRONT OFFICE SUPERVISOR / CASHIER
Tangalooma Island Resort- Moreton Island
11.2013 - 12.2016
SENIOR CUSTOMER SERVICE ASSOCIATE
Hamley’s India- Mumbai, India
06.2012 - 03.2013
ASSISTANT MERCHANDISER
Nandini Fashions- Mumbai, India
05.2011 - 06.2012
Education
Skills
- Leadership and Team Management
- Sales and Customer Service
- Inventory Management
- Strategic Planning
- Communication and Collaboration
- Problem-Solving
- Multitasking and Organization
- Store operations
- Customer Service Management
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Training and mentoring
Languages
English
Hindi
Malayalam
References
Available upon request
Hobbies and Interests
- Badminton
- Travel
- Art
- Photography
Timeline
MULTI SITE STORE MANAGER
Remarkable Outdoor Living
01.2022 - Current
STORE MANAGER
Remarkable Outdoor Living
04.2021 - 12.2022
ASSISTANT STORE MANAGER
Early Settler
08.2019 - 04.2021
SALES ASSISTANT
Early Settler
10.2018 - 08.2019
SALES ASSISTANT (2 IC)
The Furniture Shack
10.2017 - 09.2018
STORE MANAGER
Kidstuff Pty Ltd- Chermside
12.2016 - 08.2017
FRONT OFFICE SUPERVISOR / CASHIER
Tangalooma Island Resort- Moreton Island
11.2013 - 12.2016
SENIOR CUSTOMER SERVICE ASSOCIATE
Hamley’s India- Mumbai, India
06.2012 - 03.2013
ASSISTANT MERCHANDISER
Nandini Fashions- Mumbai, India
05.2011 - 06.2012
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