Shruti Thakar
Toongabbie
Summary
Adaptable Customer Service Representative with [7-8 years] of experience providing excellent support. Proficient in CRM systems and a confident communicator. Skilled in Problem solving and committed to ensuring customer satisfaction.
Experienced with maintaining and organizing retail product displays. Utilizes inventory management and merchandising techniques to enhance store presentation. Knowledge of effective communication and time management ensures smooth operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer service/ Merchandiser
Coles Supermarket
04.2023 - Current
- Provided exceptional customer service by offering product recommendations and assisting with purchase decisions.
- Printing and arranging special tickets
- Managed product returns efficiently, facilitating seamless exchanges or refunds for customers.
- Maintained clean and organized store environments, creating welcoming spaces for shoppers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Process work – Pick pack
Ingram – Micro
04.2019 - 03.2023
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Receive and process warehouse stock products (pick, unload, label, store)
- Perform inventory controls and keep quality standards high for audits
- Keep a clean and safe working environment and optimise space utilisation
- Communicate and co-operate with supervisors and co-workers
- Operate and maintain preventively warehouse vehicles and equipment
- Follow quality service standards and comply with procedures, rules and regulations
- Generating labels and preparing paperwork necessary for order shipment
- Pulls warehouse items from the shelves based on number, size, colour, quantity, and quality requirements
- Ensures that orders are accurate, and goals are met
- Operates RF scanners so that the proper order is picked, and inventory is managed accurately
- Performs other general warehouse duties as needed
Customer service representative
Woolworths Supermarket
05.2013 - 02.2017
- Handle cash, credit or check transactions with customers
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Make sales referrals, cross-sell products and introduce new products
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Process returns and check to see if items are damaged
- Bag, box or wrap packages
- Pleasantly deal with customers to ensure satisfaction
Education
Diploma - Accounting and tax
University of Southern Queensland
12.2013
Skills
- Flexible and willing to work in different areas of retail operations
- Excellent Customer service skills
- Expert knowledge of MS Office
- Ability to work co-operatively within a complex team environment
- Ability to work autonomously and be self-motivated
- Willing to work overtime at short notice
- Pushes the limits and thinks outside the box in order to find best solutions
- Own Transport – A class C Driver’s Licence
Timeline
Customer service/ Merchandiser
Coles Supermarket
04.2023 - Current
Process work – Pick pack
Ingram – Micro
04.2019 - 03.2023
Customer service representative
Woolworths Supermarket
05.2013 - 02.2017
Diploma - Accounting and tax
University of Southern Queensland