Shruti Zambon
Baulkham Hills,NSW
Summary
Talented Operations Support Manager successful at developing and improving [Type] programs. Well-versed in addressing reporting and compliance issues to maintain smooth, high-quality operations. Offering [Number] years of [Industry] experience and passion for positively impacting business objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Operations Support Manager
Metrics Credit Partners
03.2022 - Current
- Conducted regular performance reviews, setting clear expectations and providing constructive feedback to support staff growth.
- Facilitated change management initiatives, leading teams through transitions smoothly while minimizing disruptions in operations performance.
- Implemented quality control measures, maintaining high standards across all operations functions.
- Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Partner Support Specialist (Part time)
Bank of Queensland Finance
03.2017 - 01.2022
- Served as a liaison between partners and internal teams, facilitating seamless collaboration on projects and initiatives.
- Developed training materials for new team members to facilitate a smooth onboarding process.
- Evaluated the effectiveness of current support practices, recommending adjustments that led to more efficient operations and better experiences for partners.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
Team Leader - Managed Services
Bank Of Queensland
01.2015 - 03.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Associate
Macquarie Bank
06.2012 - 01.2015
- Managed customer relations through communication and helpful interactions.
- Developed and implemented strategies to streamline office operations.
Settlement Coordinator
Westpac Banking Corporation
01.2010 - 03.2012
- Communicated with team members to enforce deadlines and quality standards.
- Reduced errors in documentation by meticulously reviewing all documents prior to submission.
- Collaborated effectively with cross-functional teams to expedite settlements and improve overall efficiency.
- Achieved timely settlements by efficiently coordinating communication between all parties involved.
- Coordinated seamless closings, scheduling appointments at convenient times for all parties involved.
- Implemented efficient processes that improved workflow productivity while maintaining high-quality results.
- Managed multiple projects concurrently, ensuring deadlines were consistently met.
- Ensured compliance with industry standards by staying up-to-date on regulations and best practices within the field.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Created improved filing system to maintain secure client data.
Settlement Officer
Westpac Banking Corporation
02.2009 - 01.2010
- Balanced multiple priorities while maintaining high-quality service levels by effectively allocating resources and managing time constraints.
- Worked closely with escrow agents and lenders to coordinate timely disbursements of funds for successful closings.
- Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
- Enhanced client satisfaction by efficiently managing settlement transactions and addressing concerns promptly.
- Conducted comprehensive research on property titles, identifying potential issues that could impact the success of a transaction.
- Answered telephone and coordinated meetings and conferences.
- Provided key administrative assistance to senior management.
Loan Fulfilment Officer
Westpac Banking Corporation
05.2008 - 02.2009
Securities officer - Acceptance & Verification team
Westpac Banking Corporation
11.2007 - 05.2008
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Education
Bachelor of Business and Commerce -
University of Western Sydney
01.2011
Skills
- Operational Efficiency
- Scheduling Coordination
- Performance Improvements
- Due diligence
- Compliance requirements
- Operations Management
- Hiring and Onboarding
- Strategic Planning
- Quality Assurance
- Training Management
- Operations Oversight
- Performance Improvement
- Process Improvements
- Delegation
- Performance Evaluations
- Change Management
- Finance and Accounting Oversight
- Resource Allocation
Accomplishments
- Recognised for the achievement of distinctions and high distinctions for Accounting Information for Managers, Statistics for Business, Business Society and Policy, Management of Change, Managing people at work, and Employee Training and Development. Received a letter of recommendation for completing Honours in Business and Commerce (2011)
Summary Of Skills And Expertise
12 years of banking and finance experience. Bachelor of Business and Commerce. Various roles in Operations and Sales Support including; people management, portfolio management, process improvement and the training and coordination of staff. High level of computer skills including advanced Excel. Proficient in multitasking and prioritising. Robust relationship building and communication skills. Strong attention to detail. Positive attitude and self motivated. Ability to work autonomously and collectively. Driven to learn, succeed and make a difference.
References
References will be provided upon request.
Timeline
Operations Support Manager
Metrics Credit Partners
03.2022 - Current
Partner Support Specialist (Part time)
Bank of Queensland Finance
03.2017 - 01.2022
Team Leader - Managed Services
Bank Of Queensland
01.2015 - 03.2017
Senior Associate
Macquarie Bank
06.2012 - 01.2015
Settlement Coordinator
Westpac Banking Corporation
01.2010 - 03.2012
Settlement Officer
Westpac Banking Corporation
02.2009 - 01.2010
Loan Fulfilment Officer
Westpac Banking Corporation
05.2008 - 02.2009
Securities officer - Acceptance & Verification team
Westpac Banking Corporation
11.2007 - 05.2008
Bachelor of Business and Commerce -
University of Western Sydney
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