SHRUTIKA K

• Greet patients

• Strong Customer service skills with a focus

• Adapting communication style to suit different customer profiles.

• Delivered exceptional customer service through inbound and outbound calls

• Register new patients according to established office protocols

• Assist patients to complete all necessary forms and documentation

• Verify and update patient information

• Move patients through appointments as scheduled

• Enter all relevant patient information into data system

• Answer and manage incoming calls

• Respond and comply to requests for information

• Schedule patient appointments

• Confirm upcoming appointments and recalls according to office protocol

• Check daily appointment schedule

• Arrange patient charts for next day appointments

• Fill in cancellations and no-shows

• Dispatch lab work appropriately

• Collect and receipt payments from patients at time of treatment

• Inform patients of financial treatment plan options

• Arrange payment schedule with patients

• Prepare and mail billing statements

• Monitor and maintain inventory of dental office supplies

• Safeguard patient privacy and confidentiality

Responsibilities:

• Dealing with customer queries.

• Responsible for customer service in the services division, duties include phone

answering

• Customer queries, problem solving.

• Providing detailed information on new products and promotions to the customers.

• Worked with new customers in the development of new business.

• Generated repeat business through successful client follow-up.

• Responsible for enhancing the sales.

• The ability to deliver excellence in quality service by active listening to customer

• Problems and reporting.

• Providing complete, accurate and timely advice and assistance to customers at

the first

• Continuously striving for “Customer Satisfaction”.