Summary
Overview
Work History
Education
Skills
Additional Strengths
References
Timeline
Generic

Mansiben Patel

Melbourne,VIC

Summary

Customer-focused and reliable professional with experience in retail and customer service environments. Skilled in handling customer inquiries, resolving complaints, and delivering positive service experiences in fast-paced settings. Strong communication and problem-solving abilities, with a proven track record of maintaining customer satisfaction. Seeking to transition into a call center or customer service role to further develop professional skills.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Coles Supermarket
Drouin, VIC
03.2024 - Current
  • Delivered excellent customer service by assisting customers with product selection and inquiries
  • Processed transactions accurately using POS systems
  • Handled customer complaints professionally and ensured quick resolution
  • Maintained store presentation and organised product displays
  • Worked efficiently in a fast-paced retail environment
  • Collaborated with team members to ensure smooth store operations

Key Achievement:

  • Consistently provided friendly and efficient service, contributing to positive customer experiences

Production Operator

Philmac
Adelaide, SA
09.2022 - 01.2024
  • Operated machinery for efficient assembly and packaging of products.
  • Monitored production processes to uphold quality and safety standards.
  • Assisted with inventory tracking and material handling tasks.
  • Collaborated effectively with team members to enhance workflow.
  • Identified and reported operational issues to minimise downtime.

Overseas Education Consultant

Study Pointer Education Consultancy
Anand , Gujarat
01.2020 - 05.2022
  • Guided students in selecting suitable courses and universities based on career goals.
  • Assisted with application forms, SOP (Statement of Purpose), and documentation.
  • Provided information on visa requirements and study abroad processes.
  • Maintained regular follow-ups with students and universities.
  • Handled students' inquiries via phone, email, and in person.
  • Achieved monthly enrollment or consultation targets.
  • Coordinated with internal teams and external institutions.

Education

Master's of Social Work-Human Resource Management

Sardar Patel University
Anand, Gujarat (India)
03-2020

Bachelor of Business Administration With IT

Sardar Patel Uniersity
Anand, Gujarat(India)
04-2018

Skills

  • Customer service and support
  • Product knowledge
  • Teamwork and collaboration
  • POS software
  • Multitasking Abilities
  • Time management
  • Complaint resolution
  • Communication skills
  • Team support and assistance
  • Cash handling
  • Problem-solving

Additional Strengths

  • Strong interpersonal and communication skills
  • Ability to remain calm under pressure
  • Quick learner with a positive attitude
  • Customer -first mindset

References

References available upon request.

Timeline

Sales Assistant

Coles Supermarket
03.2024 - Current

Production Operator

Philmac
09.2022 - 01.2024

Overseas Education Consultant

Study Pointer Education Consultancy
01.2020 - 05.2022

Master's of Social Work-Human Resource Management

Sardar Patel University

Bachelor of Business Administration With IT

Sardar Patel Uniersity
Mansiben Patel