Shubha Bhat

• Spearheaded the implementation of robust testing processes, ensuring alignment with organizational goals
• Led SIT and UAT planning for all projects, contributing to the seamless delivery of production releases
• Participated in Hyper care and production support after the production implementation
• Experience in supporting operations with warehouse management along with 3PL
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Participated in quality audits, release stage gates and defect triaging
• Implementing process and Test management tool in the organization
• Expertise in managing enterprise level projects involving multiple vendors
• Managing over all testing and Reporting to the stakeholders
• Enhanced test coverage by utilizing risk-based testing approaches and prioritizing high-impact areas during the planning phase.
• Managed vendor relationships for outsourced development services, ensuring high-quality deliverables within budget constraints.
• Incorporated delivery requirements into planning of testing schedules
• Ensured timely project delivery by closely monitoring progress, identifying bottlenecks, and taking corrective actions as needed.
• Boosted software security by conducting vulnerability assessments and penetration tests throughout the development lifecycle.
• Enhanced team efficiency with regular training sessions on testing tools, techniques, and best practices.
• Conducted performance evaluations for team members to identify strengths, weaknesses, and opportunities for growth.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Built automated test scripts to handle repetitive software testing work.
• Increased customer satisfaction by validating that product requirements were met before release to production environments.
• Collaborated with cross-functional teams in refining user stories and acceptance criteria for better test case design.

Key achievements:

• Set-up testing team, developed test strategy, oversaw end-to-end test execution, for the first green field project of the organization
• Implemented configuration management best practices to maintain consistent test environments across various stages of development cycles.
• Mentored junior testers in developing essential skills, including analytical thinking, problem-solving, and effective communication techniques.
• Designed and implemented enterprise level test management tool
• Tested and implemented successfully of D365 Canada, USA, and Australia
• Successfully tested and implemented the Trade In mobile app in a short time.
• Mitigated risks associated with system changes through rigorous regression testing efforts.
• Streamlined communication between development and QA teams, expediting issue resolution and ensuring seamless collaboration.
• Reduced defect count by conducting thorough root cause analysis and implementing preventive measures.
• Established robust reporting mechanisms to provide regular updates on test status, coverage, and risk areas to stakeholders.
• Facilitated knowledge sharing among team members via organizing workshops and creating documentation for testing methodologies, tools, and techniques.
• Optimized test execution time through the implementation of automation frameworks and scripts.
• Championed change management processes by enforcing adherence to standardized procedures while introducing new features or modifications.

Client: National Australian Bank (Jan 2017 to May 2019)

• Directed comprehensive testing activities for major programs, including APRA compliance initiatives
• Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
• Managed diverse onshore and offshore teams, consistently delivering projects on time and within budget
• Implemented robust risk management strategies to proactively address potential challenges during the testing phase.
• Contributed to successful project Implementation by executing end-to-end system integration tests that validated functionality across platforms.
• Performed compatibility testing on banking product, verifying absence of conflicts.
• Enhanced test efficiency by implementing automated testing processes and tools.
• Contributed to successful product launches by executing end-to-end system integration tests that validated functionality across platforms.

Key Achievements:

• Delivered program release phase 1 on schedule without any major issues
• Delivered quarterly and monthly releases on schedule without any major defects
• Identified gaps in process, solved some testing pain points and improved efficiency.
• Reduced defects in production with thorough regression testing and identification of root causes.
• Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
• Streamlined communication between testers and developers through detailed defect reporting and tracking systems.
• Developed extensive documentation for various phases of the testing process, supporting efficient knowledge transfer among team members.
• Mentored junior team members by providing guidance on industry best practices and advanced testing techniques.
• Cultivated strong working relationships with key project stakeholders, enabling seamless integration between teams during product roll-out initiatives.
• Ensured compliance with relevant industry standards by adhering to strict quality assurance guidelines throughout all stages of software development.
• Improved project delivery timelines by efficiently managing testing resources and schedules.
• Managed vendor relationships to ensure timely delivery of high-quality third-party testing services when necessary.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Developed and maintained defect databases for known issues.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Recommended changes and corrections to developers for optimal software performance and usability.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Incorporated delivery requirements into planning of testing schedules.

Client : Toll Logistics

• Led a team of three analysts, accountable for System Integration testing and UAT
• Orchestrated system integration testing and UAT efforts, optimizing efficiency and reducing errors
• Key Achievements:
• Successfully mitigated critical integration defects, enhancing overall program performance.
• Executed test cases and documented defects, confirming resolution and mitigation of defects.
• Conducted regression testing of existing products.
• Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
• Reviewed project specification documentation to create appropriate testing methodologies.
• Showcased the value of effective testing efforts by consistently delivering high-quality products with minimal post-release issues.
• Championed process improvements that resulted in cost savings and increased efficiency without compromising product quality.
• Implemented a robust reporting mechanism that provided real-time visibility into project progress for stakeholders at all levels of the organization.
• Streamlined testing processes to identify areas in need of improvement.

• Manage a team of 8 test analysts from different verticals to deliver the test scope
• Participate in solution design discussions, produce test plans, daily execution reports and run defect triage
• Designed and implemented standardized training program for new team members increasing efficiency of induction program by over 15% while reducing time by 25% of earlier process
• Streamlined testing process for Business Intelligence (BI) reports which gets inputs from 250 applications
• Awarded Valuable contributor for the program.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Documented testing procedures for developers and future testing use.
• Incorporated delivery requirements into planning of testing schedules.
• Showcased the value of effective testing efforts by consistently delivering high-quality products with minimal post-release issues.
• Leveraged industry best practices and emerging trends to inform the ongoing refinement of test processes and methodologies.
• Directed teams completing regression tests to support successful product development stages.
• Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
• Managed cross-functional teams, providing guidance and supervision to junior testers and ensuring proper adherence to best practices.
• Cultivated a culture of continuous improvement within the team by regularly soliciting feedback from peers and incorporating lessons learned into future work efforts.
• Reduced defect leakage rate by conducting thorough root cause analyses and proactively addressing areas of concern in future release cycles.
• Collaborated with developers to ensure timely resolution of identified issues, resulting in improved customer satisfaction.
• Streamlined testing processes for increased efficiency and reduced overall test cycle time.
• Worked with supervisors to improve testing capabilities.
• Established regular communication channels between onsite and offshore team members, ensuring seamless coordination despite geographical barriers.
• Created satisfied customers by providing attentive customer service and quick problem solving.

• In Healthcare and Travel sectors, contributing to organizational success through technical expertise and innovation.
• Successfully managed stakeholder expectations by consistently delivering high-quality products that met or exceeded specifications.