Shubhadeep Chakrabarty
Sydney,NSW
Summary
Passionate Quality Assurance Manager with 12 years of rich work experience in test management, software testing, deep-diving in requirement analysis with Business and Technology stakeholders, designing test approach, end to end test plans, test scripts, test execution and facilitate test results to attain software maturity for production go-live. Also possess experience in quality engineering, QA audits and pulling key data to assemble detailed analytical reports. Experienced in testing and governance across Insurance domain, Infrastructure platform migration to AWS, Mainframes, Group Hogan Systems, Core Banking Migration, Guidewire PC/BC/CC/CM, Customer Self Service and Home Building Compensation Fund projects, Banking-As-A-Service platform, Core Banking, Business and Consumer Banking, Digital Banking, Payments, Finance-Reporting-Reconciliations, Operations, Fraud systems, CRM Salesforce, Data warehousing and AI chatbots. Lead multiple Programs & Portfolios to implement quality engineering services. Expertise in end-to-end test governance, test management, defect analytics, project planning, budgeting and resourcing in Waterfall, Agile and Hybrid project methodologies. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in uplifting software quality assurance standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Icare NSW (via Adactin Group Pty. Ltd.)
07.2021 - Current
- Governed Enterprise testing team and implemented efficient test planning, managed test execution and delivered test closure reports including daily test status reporting.
- Lead testing deliveries for Customer Self Service project and Risk Management portal uplift.
- Test Management and execution of infrastructure migration from Data-centre to AWS platform for Home Building Compensation program.
- Recommended fail fast and accelerate software test shakedown strategies and methods to improve test planning and test execution.
- Contributed to root cause analysis to determine core reason for failures and errors/defects.
- Delivered proficient quality testing documentations across multiple projects.
- Assured consistent quality of production by implementing and enforcing automated practice systems. Also developed basic tools to expedite validation and testing.
- Estimated financial requirements of new projects.
- Recorded, analyzed and distributed statistical information.
- Implemented new quality assurance and quality gate standards.
Quality Assurance Team Lead
Infosys-Westpac
08.2017 - 07.2021
- Oversaw multiple domain areas for aspects of quality assurance, including establishing test metrics, defect analytics, applying industry best practices and developing optimized and enhanced processes
- Analyzed existing quality assessment metric standards for organization, optimized redundant audit metrics in liaison with leadership stakeholders and implemented for enterprise testing team
- Recommended fail fast and accelerate software test shakedown strategies and methods to improve test plans and test processes
- Developed end to end testing plans, batch flow plans, sequenced functionality testing across on average 30+ systems/applications based on staggered code drop approach from technology teams
- Contributed to root cause analysis to determine core reason for failures and errors
- Coached and motivated large teams to develop competencies and build simplified way of explaining end to end system functionalities and it's interdependencies
- Communicated directly with QA team to resolve business user reported defects
Quality Assurance Lead
Infosys-Westpac
11.2015 - 07.2017
- Updated ongoing testing procedures for application/system/software to account for changes resulting from post-release patches
- Coordinated with off-site staff to verify correct use of all test procedures and confirm accurate reporting
- Tested pre-release system changes to reduce possibility of end users experiencing and mitigate production defects
- Participated extensive testing of existing production issue remedies in liaison with Business and Run teams
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership stakeholders
- Performed and managed interdependency testing of multiple projects across end to end systems to de-risk go-live releases
- Operated under Agile, Waterfall and Hybrid methodologies/frameworks to complete releases every quarter
- Collaborated with technology and business owners to stay current on product/application/system features and intended functionality.
- Prepared detailed reports on updates to project specifications, testing progress, defects analytics, identified constraints and highlighted risks and assisted project teams to mitigate any foreseeing issues
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Participated in cross-functional team-building activities
Test Lead
Infosys-Westpac
12.2014 - 10.2015
- Developed and executed comprehensive test plans and sequenced breakdown structures for complete end to end systems
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Maintained extremely minimal to zero defect detection rate for tested software/functionalities in production
- Tested banking products against changed functionality specifications to identify production successes and implement plans for improvement
- Recorded test results in HP Quality Centre/ALM, JIRA, detailing testing processes, results and suggestions for production team
- Coordinated with offshore testing and development teams, delivering remote lectures on testing techniques, best practices, tools and protocols.
- Trained new test employees/teams on testing best practices and quality approach to promote productive and high-quality deliveries
- Performed testing Impact Analysis and integrated acceptance testing of complex technical programs within ecosystem
- Reported test findings to business and technology stakeholders, advising teams on efficacy of subsequent remediation attempts.
- Worked alongside management to develop testing and improvement plans.
- Developed & Implemented end to end testing methodologies to aid program design, development & implementation plans.
Test Engineer
Infosys-Westpac
08.2012 - 11.2014
- Designed test estimations, test plans and test cases by analyzing business requirements and execute manual and automated testing processes for assuring quality production
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Planned, implemented, tested, and documented solutions within Integrated Testing Facility for integration efforts and support of third-party vendors
- Built tools to enhance testing activities as well as lead as Tools and Reuse Anchor for overall client account. Test data automation tools in excel macros and achieved 80% cost reduction. Key tools delivered includes integrating with mainframes, integrating with reconciliation extracts from network drives
- Lead test teams for test execution runway with optimized reuse and effort savings
- Reviewed, Evaluated and identified requirements for testability and developed traceability matrix
- Established and built strong working relationships with stakeholders and 3rd Party teams
Intern
Infosys
01.2012 - 05.2012
- Attended training in SQL, C++, Java, Python
- Developed C++ tutorial game based on Car Racing theme using Python.
Intern
Hewlett Packard Enterprise
05.2011 - 06.2011
- Pursued training in ASP.Net/Visual Basic
- Improved website functionality by redesigning, updating and implementing codes, plugins and extensions.
Education
Bachelor of Engineering (B.E - Computer Science
Vinayaka Mission's Research Foundation - University
India2012
Skills
- Testing procedures
- Testing documentations
- End-to-End Testing
- Root Cause Analysis
- Problem-solving abilities
- Batch run and test environment planning
- Defect Analytics
- Budgeting and Estimation
- CRM Salesforce
- Payments (NPP, DE, Direct Debits, BPAY, Transfers, Cards ATM/POS)
- Data Warehousing and SQL
- Confluence/JIRA/HP QC/ HP ALM
- Postman and Visual Basic
Accomplishments
- Quality Assurance Manager
- Quality Assurance Lead
- Process Improvement Quality Lead
- Defect Management Tribe Lead
- Tools and Reuse Anchor
Project Summary-
- Project: Group Hogan Upgrade and Consolidation Program
- Project: Home Building Compensation Fund (AWS migration)
- Project: Risk Management portal uplift
- Project: Customer Self Service portal
- Project: Enterprise Testing (path to prod)
- Project: Banking-As-A-Service (entire digital bank setup)
- Project: New Payments Platform Program
- Project: Business Product Migration Program
- Project : Core Banking comprising customer's savings, term deposit, BT Super of Life, Portfolio loans etc. products
- Enterprise Release Management
- Numerous other projects with end to end test management delivery
Additional Information
- Award for Leadership - Adactin/icare
- Award of Excellence - Westpac
- Spark Award - Westpac
- STAR Performer - Infosys
- Star Performer Award - Westpac Leadership Team of Hogan Upgrade and Consolidation Program
- Value Award - Westpac
- Insta Award - Infosys
- SuperTech - Westpac Group
- Focus on What Matters Spot Award - Westpac
Certification
- Essentials of cloud computing training , Infosys Limited
- SDET DevOps Introduction training, Infosys Limited
- Introduction to Agile testing training, Infosys Limited
- Design Thinking training, Infosys Limited
- Infosys Certified Python Associate, Infosys Limited
- Business Communication Enablement training, Infosys Limited
Timeline
Quality Assurance Manager
Icare NSW (via Adactin Group Pty. Ltd.)
07.2021 - Current
Quality Assurance Team Lead
Infosys-Westpac
08.2017 - 07.2021
Quality Assurance Lead
Infosys-Westpac
11.2015 - 07.2017
Test Lead
Infosys-Westpac
12.2014 - 10.2015
Test Engineer
Infosys-Westpac
08.2012 - 11.2014
Intern
Infosys
01.2012 - 05.2012
Intern
Hewlett Packard Enterprise
05.2011 - 06.2011
Bachelor of Engineering (B.E - Computer Science
Vinayaka Mission's Research Foundation - University
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