Shubham Anand

• Effectively performed countless venipuncture, peripheral intravenous cannula (PIVC) insertions and removals, ultrasound guided PIVC insertions, holter monitoring, wound care and respiratory swabbing, urine and stool sample collection including specimen preparation and transport while meticulously adhering to hand hygiene and infection control guidelines.
• Demonstrated the clinical and technical proficiency in performing ECGs on category 2 patients in the Emergency department.
• Correctly identifying patients and seeking their consent in an appropriate manner prior to blood collection and performing an ECG.
• Correctly labelling of ECG reading charts, specimen tubes, blood culture bottles and urine jars with accurate patient details and appropriate handling of all specimens, ensuring a high degree of accuracy in accordance with documented policies, processes, and procedures.
• Clear, appropriate and compassionate communication with patients and families about procedures to maximise positive patient experience and aligning patient care with the health care standards.
• Proficient use of FirstNet to correctly identify patients and accurately document successful completion of clinical tasks and procedures such as PIVC and ECG documentation.
• Proficient use of FirstNet to navigate through patient records to accurately print patient labels from the office printing station.
• Informing and communicating using appropriate cardiac physiology and pathology terminology with the medical doctors, nurses and paramedics regarding ECG readings and pathology laboratory results.
• Assisting the ED Medical and Nursing staff under the direction of the senior medical officer and nursing team in technical procedures and associated tasks.
• Restocking specimen collection trolleys and maintain an adequate supply of specimen tubes, blood culture bottles, urine jars and swabs for specimen collection rooms trolleys.
• Consistently working in a team environment with high patient activity and turnover.

Achievement: Awarded Transforming the Patient Experience Award across the North Shore District (2024)

• Perform clinical duties including venipuncture and general blood collection phlebotomy duties including data entry and specimen preparation for storage and transport as required.
• Ensure a high quality of patient care is maintained, including working with patients and families to align with the health care standards.
• Assessing clinical complications and determining appropriate responses, as well as abiding by legal responsibilities regarding blood collection and confidentiality requirements.
• Correctly identify patients and seek consent prior to the collection procedure, correct labelling with accurate patient details and appropriate handling of all specimens, ensuring a high degree of accuracy in accordance with documented policies, processes, and procedures.
• Accurate and proficient use of EMR and information systems such as Powerchart to view and print blood orders from medical doctors.
• Communicate clearly and compassionately with a broad range of internal and external stakeholders including patients, carers clinicians and medical practitioners.
• Communication between shifts including appropriate handover and escalating serious matters to the Collections Manager.
• Record keeping of blood collection statistics and participation in preparation of weekly and monthly pathology collection equipment audits and assessments affecting the units of pathology collection equipment.
• General upkeep including maintaining an adequate supply of consumables (specimen tubes, blood culture bottles, swabs etc) for collection rooms and collection trolleys, as well as equipment maintenance.

• Using Salesforce and answering phone calls to carefully obtain sensitive delivery information from drivers such as estimated time of arrival, proof of delivery, delivery condition and location.
• Answering several phone calls, using digital databases, and physically looking in the warehouse to assist the team tracking and locating freight.
• Using Salesforce to coordinate the movement of freight by booking in deliveries, in consultation with drivers, receivers and third parties.
• Data entry of freight delivery status in excel spreadsheets and general admin duties.

• Always prioritised customer's need over own shift time by regularly rain checking grocery items and directing customers towards the requested aisles and delivering items for customers across the aisles towards check out.
• Properly filled stock onto the shelves and encouraged teamwork with night fillers for efficient stocking.
• Practiced leadership by organising and assigning team members to their respective stock cages and aisles.
• During short hours, demonstrated initiative to help other team members filling stock in their aisles and spent after shift hours to help finish the required load.