Shubham Chawla
Launceston,Tas
Summary
Dedicated support worker professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable customer services skilled at building connections with customers to promote positive vibes. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping positive environment.
Overview
4
4
years of professional experience
Work History
Store Assistant
Salvation Army Store
01.2022 - 05.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
Assistant Store Manager
United Fuel Station
04.2021 - 12.2021
- Managed over 100 customers per day.' or, "Increased sales by 10%".
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
Supervisor of Operations
Australian Superior Cleaning Vic Pty Ltd
05.2018 - 12.2020
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Education
Diploma of Community Services
Australia Institute of Business & Technology
Hobart, TAS01.2023
Masters in IT
Central Queensland University
09.2019
Skills
- Customer Assistance
- Team Collaboration
- Customer Inquiries
- Security Standards
- Safety and Cleanliness Standards
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Assistant
Salvation Army Store
01.2022 - 05.2022
Assistant Store Manager
United Fuel Station
04.2021 - 12.2021
Supervisor of Operations
Australian Superior Cleaning Vic Pty Ltd
05.2018 - 12.2020
Diploma of Community Services
Australia Institute of Business & Technology
Masters in IT
Central Queensland University
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