Shubham Dhawan
Craigieburn,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. By streamlining data entry processes at UPS, I significantly reduced errors, demonstrating a keen ability to merge critical thinking with technical proficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Probe
03.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administration Clerk
UPS
09.2020 - 04.2022
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
Education
Business Management - Bachelor of Business Management
Murdoch University
Perth, WA01.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Customer Relations
- Complaint Handling
Timeline
Customer Service Representative
Probe
03.2022 - 07.2023
Administration Clerk
UPS
09.2020 - 04.2022
Business Management - Bachelor of Business Management
Murdoch University
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