Shubham Mahajan
Mount Duneed,VIC
Summary
A forward-thinking Bachelor of Cyber Security candidate with a commitment to leveraging academic expertise and practical experience in fostering resilient digital landscapes. Proficient in navigating the complex realms of cybersecurity, equipped with evolving skills and a dedication to fortifying organizational security frameworks. Demonstrated strengths in communication, problem-solving, and collaborative teamwork, coupled with a proactive approach to learning and adapting to emerging technological advancements. Committed to driving impactful solutions and contributing to the ever-evolving field of cybersecurity. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OTP3 Manager
McDonald's
09.2020 - Current
- Responsible for hiring new crew members and trainings
- Stock and crew management responsibilities
- Received commendations from management for demonstrating strong teamwork
- Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Customer Service Manager
BGM Convenience
07.2021 - 11.2023
- Managing Cash register and serving food and beverages
- Inventory management
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Education
Bachelor of Cyber Security - Cyber Security
Deakin university
10.2024
The Cambridge High School
03.2019
Skills
- Discipline-Specific knowledge and capabilities
- Communication- directing oral, written, and interpersonal communication to inform, motivate and effective chat
- Self-Management: evaluating and learning and taking responsibility for personal action
- Critical thinking and problem solving
- Teamwork and global citizenship
- Performance Management
- Operations Management
- Marketing
- Workforce Management
- Policy Implementation
Volunteer Experience
Volunteer Backend Developer, Hardhat Enterprises (Deakin University)
- Engaged in critical backend development for smishing detection projects, utilizing Python, Java, and C++ to enhance cybersecurity measures.
- Developed and tested Android applications aimed at identifying smishing threats, using Android Studio, improving mobile device security.
- Collaborated on code development and version control using GitHub, contributing to a cohesive team environment.
- Utilized Figma for UI/UX design and Trello for project management, ensuring efficient progress tracking and team coordination.
- Gained substantial knowledge in cybersecurity, emphasizing the importance of teamwork and innovation in combating digital threats.
References
Available upon request.
Certification
- OTP3 License - 02/2024,
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Timeline
Customer Service Manager
BGM Convenience
07.2021 - 11.2023
OTP3 Manager
McDonald's
09.2020 - Current
Bachelor of Cyber Security - Cyber Security
Deakin university
The Cambridge High School
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