Shubham Patel
Perth,WA
Summary
Dynamic Roadside Assistance Technician with proven expertise at RAC, excelling in diagnostic testing and customer service. Adept at identifying mechanical issues and performing preventive maintenance, ensuring safety compliance and customer satisfaction. Recognized for effective communication and problem-solving skills, consistently delivering high-quality roadside assistance and maintaining detailed incident documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Roadside Assistance Technician
RAC
Perth, WA
07.2022 - Current
- Reported any mechanical issues found during inspections to the appropriate supervisor or manager for further action if necessary.
- Provided excellent customer service to ensure customer satisfaction.
- Stayed up-to-date on current industry trends related to roadside assistance services.
- Performed routine maintenance checks on company vehicles such as oil changes, fluid levels checks, tire pressure checks.
- Utilized advanced diagnostic tools such as scanners, meters. to diagnose problems quickly and accurately.
- Inspected vehicles for potential hazards prior to providing roadside assistance services.
- Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
- Provided detailed documentation of each job performed including parts used, labor time spent and other relevant information.
- Kept an organized inventory of supplies including but not limited to jumper cables, tires, fluids.
Roadside Assistance Technician
RACV
Melbourne, VIC
11.2020 - 06.2022
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Maintained accurate records of work performed in accordance with company standards.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Ensured safety protocols were followed while working on vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
Education
Diploma of Automotive Technology - Automotive Technology
APEIRO Institute
Perth, WA08-2023
Certificate IV in Automotive Mechanical Diagnosis - Automotive Technology
APEIRO Institute
Perth, WA01-2023
Certificate III in Light Vehicle Mechanical Technology - Automotive Technology
SIGNET Institute
Melbourne, VIC06-2022
Skills
- Vehicle inspection
- Customer service
- Diagnostic testing
- Preventive maintenance
- Mechanical repairs
- Technical troubleshooting
- Safety compliance
- Effective communication
- Problem solving
- Safe driving practices
- Incident documentation
- Emergency repairs
- Roadside assistance
- Parts ordering
Certification
- Motor Vehicle Repairer's Certificate
Timeline
Roadside Assistance Technician
RAC
07.2022 - Current
Roadside Assistance Technician
RACV
11.2020 - 06.2022
Diploma of Automotive Technology - Automotive Technology
APEIRO Institute
Certificate IV in Automotive Mechanical Diagnosis - Automotive Technology
APEIRO Institute
Certificate III in Light Vehicle Mechanical Technology - Automotive Technology
SIGNET Institute