Shubham Walia
Leanyer,NT
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over six year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Sales and Customer Support Manager
Supermarkets Investa Group PVT LTD
Darwin, NT
01.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events at various local festivals and interacted with community to increase sales volume.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased social media and online presence.
Business Consultant
CPC Service Pvt. Ltd
Darwin, NT
01.2022 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Developed complete business plans and operational strategies for new and existing business.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Cultivated customer relationships by advising clients on repayment plans.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Supervisor
Australia Post
Melbourne, VIC
06.2019 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Delivered successful training to more 45 employees during 3 years tenure, educating on successful work processes and productivity strategies.
- Enforced company policies and regulations with employees.
- Completed daily operations on time and maintained high standards of accuracy.
Checkout Service Associate
Woolworths
Melbourne, Victoria
03.2019 - 02.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
Customer Relationship Manager
Chefs 2 You
Melbourne, VIC
10.2016 - 11.2019
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy catering experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Retail Sales Associate
Caltex Service Station
Melbourne, VIC
07.2016 - 08.2017
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Masters of Accounting And International Finance - Accounting And Finance
Deakin University
Melbourne, VIC06.2018
Bachelor of Commerce (Hons) - Commerce
Delhi University
Delhi06.2015
Skills
- MS Office Expertise
- Income Statements
- Bill Payment and Recordkeeping
- General Ledger Updates
- Customer Relations
- Operating EFTPOS and Cash Register
- Cost Accounting
- Authorizing refunds
- Minimising store loss
- Stock Take
- Stock recieving
- Store room management and upkeep
- Experienced Liquer and Tobacco salesperson
- Customer Billing
- Engaging with Diverse Customers
- Order Processing
- Safety and Cleanliness Standards
- Managing Cash Register
- Suggestive Selling
- Sales and Promotions
- Time Management
- Available Nights, Weekends and Holidays
- Security Practices
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Strategic Selling
- Policy and Procedure Adherence
- Merchandising and Display
- Item Ticketing and Pricing
- Self-Checkout Assistance
References
Jazz W.
0401334253
Supermarket Investa Group
PVT LTD.
(Director)
Dragicia Mimic
0423848656
Australia Post
(Contractor)
Mark Mitchell
0430631198
Chefs 2 You
(Director)
Timeline
Sales and Customer Support Manager
Supermarkets Investa Group PVT LTD
01.2022 - Current
Business Consultant
CPC Service Pvt. Ltd
01.2022 - Current
Supervisor
Australia Post
06.2019 - 12.2021
Checkout Service Associate
Woolworths
03.2019 - 02.2020
Customer Relationship Manager
Chefs 2 You
10.2016 - 11.2019
Retail Sales Associate
Caltex Service Station
07.2016 - 08.2017
Masters of Accounting And International Finance - Accounting And Finance
Deakin University
Bachelor of Commerce (Hons) - Commerce
Delhi University
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