Shuchi Chawla
Casey, ACT,ACT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Attendant/Barista
EQ Bakehouse
05.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
Sales Associate
Strandbags
11.2022 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Shaver Shop
02.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Advance Diploma - Human Resources Management
Pacific Training Group
NSW03.2025
Skills
- Cost Efficiency
- Time Management
- Strategic Planning
- Excellent People Skills
- Sales Trends
- Answering Customer Questions
- Sales Goal Attainment
- Customer Service
- Professional Relationships
- Food Safety and Quality
Certification
- Responsible Service of Alcohol
Timeline
Food and Beverage Attendant/Barista
EQ Bakehouse
05.2023 - Current
Sales Associate
Strandbags
11.2022 - 06.2023
Sales Associate
Shaver Shop
02.2022 - 10.2022
Advance Diploma - Human Resources Management
Pacific Training Group