Shuchi Minhas
Melbourne,VIC
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at McAfee, adept in office management and database administration. Excelled in technical sales at HP, achieving consistent revenue growth through effective customer relationship building and strategic sales planning. Skilled in both team leadership and Microsoft Office Suite, demonstrating a commitment to excellence and results.
Overview
13
13
years of professional experience
Work History
Administrative Officer
McAfee
01.2018 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Created, prepared, and delivered reports to various departments.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
Technical Sales Manager
HP
03.2013 - 11.2017
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Promoted company products and services by attending trade shows and industry conferences.
- Built strong customer relationships through consistent communication and understanding of client needs.
- Developed comprehensive territory management plans, optimizing resources for maximum return on investment.
- Attained sales targets consistently by implementing effective pipeline management strategies and conducting regular performance reviews.
- Streamlined the sales process by utilizing CRM software, allowing for better organization and follow-up with prospects.
- Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
- Earned recognition for top sales performance on multiple occasions, showcasing a consistent record of success in achieving revenue growth goals.
IT Technical Support Representative
Accenture
08.2011 - 02.2013
- Elevated user proficiency in utilizing technology resources by conducting regular training sessions tailored to varying skill levels across the organization.
- Streamlined internal communication by implementing efficient ticketing systems for tracking and resolving IT-related requests.
- Optimized resource utilization by regularly reviewing hardware inventory, recommending equipment upgrades or replacements when necessary.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Information Technology
Gautam Buddha University
07.2011
Skills
- Office Management
- Customer Service
- Records Management
- Documentation and control
- Payroll and budgeting
- Database Administration
- Microsoft Office Suite
Timeline
Administrative Officer
McAfee
01.2018 - 05.2024
Technical Sales Manager
HP
03.2013 - 11.2017
IT Technical Support Representative
Accenture
08.2011 - 02.2013
Bachelor of Science - Information Technology
Gautam Buddha University
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