Shu Chong Tang
Mount Pleasant,Western Australia
Summary
I am a seasoned mental health nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. I am knowledgeable about medications and interdisciplinary collaboration focused on optimizing patient care and support in an acute setting. I am a specialist with years of supervisory roles, peer support, and conducting clinical management of acute mental health presentations. I have worked in various acute mental health and community settings, practicing in line with National Safety and Quality Health Service (NSQHS) Standards, priding on providing recovery focused care planning and trauma informed approaches. I am detail-oriented team player with strong organizational skills and provide excellent time management and problem solving skills.
Overview
12
12
years of professional experience
Work History
Emergency Psychiatric Liaison Mental Health Nurse
South Metropolitan Health Services
Fiona Stanley Hospital Emergency Department
01.2024 - Current
- Conducted thorough psychiatric evaluations to accurately assess mental health conditions and inform appropriate treatment decisions, which could lead to appropriate discharge planning or detainment under the Mental Health Act 2014 for emergency psychiatric interventions
- Maintained comprehensive, accurate, and timely electronic health records to support ongoing assessment and treatment planning efforts.
- Provided crisis intervention services as needed to stabilize patients experiencing acute distress or at risk for harm to self or others.
- Improved care continuity by effectively collaborating with interdisciplinary team members in Emergency Department and maintaining clear communication.
- Maintained up-to-date knowledge of industry best practices through continuous professional development opportunities and attending relevant conferences.
- Developed strong therapeutic alliances with patients through active listening skills and empathic understanding of their personal experiences.
- Increased patient satisfaction through providing compassionate, holistic care and addressing the unique concerns of each individual.
- Mentored nursing students and new hires, fostering a supportive learning environment that encouraged professional growth.
- Implemented culturally sensitive care approaches when working with diverse patient populations to ensure equitable access to quality mental healthcare services.
- Reduced hospital readmissions by implementing evidence-based interventions focused on relapse prevention and management strategies.
- Enhanced professional development of nursing staff by leading training sessions and workshops focused on industry trends, best practices, and emerging treatment approaches.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Mental Health GP Liaison/ATT Clinical Nurse Specialist
South Metropolitan Health Service, Fremantle Hospital
Fremantle, Australia
01.2023 - 01.2024
- Triage, Risk Assessment and providing clinical acute care for GP referrals or walk in presentations within allocated catchment
- Established effective communication channels between nurses, physicians, and other team members, promoting seamless coordination of patient care efforts.
- Implemented quality improvement initiatives that led to measurable enhancements in patient safety and satisfaction levels.
- Contributed to policy development within the organization by providing valuable insights from a nursing perspective.
- Provided specialized consultation services for complex cases, effectively addressing unique patient needs.
- Improved patient outcomes by implementing evidence-based care practices and clinical guidelines.
- Provided counseling to patients and families and referred patients to other treatment facilities.
Clinical Mental Health Nurse / Acting Clinical Mental Health Nurse Specialist
SCGH (HiTH Hospital In The Home), SCGH Mental Health
Perth, Australia
01.2017 - Current
- Providing a service as an alternate treatment option in comparison to an inpatient admission, primary goal as ED diversion service and re-admission alternative
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Acting Clinical Mental Health Nurse Manager (PLN, HiTH, MHOA)
SCGH Mental Health Unit
Perth, Australia
07.2022 - 01.2023
- In partnership with the Co Director and Coordinator of Nursing, develop and implement business plans, budgets and strategies to facilitate effective utilization of human resources provided
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Emergency Department Psych Liaison Nurse
SCGH Emergency Department
Perth, Australia
01.2021 - Current
- Responsible for the delivery of quality patient care within the Emergency Department - Mental Health, providing clinical leadership, specialized knowledge and consultancy to medical, nursing and allied health care professionals to support patient care
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
Mental Health Professional
Mental Health Triage, Medibank Telehealth Solutions NSW/VIC/QLD
Various, Australia
01.2020 - 01.2021
- Comprehensive Assessment, Triage, Crisis intervention, Response Coordination and facilitates referrals across 12 Local Health Districts (LHDs) in New South Wales (NSW) state
Community Clinical Mental Health Nurse / Acting Clinical Mental Health Nurse Specialist
City East CTT / Bentley Hospital ATT, East Metropolitan Health Service
Perth, Australia
01.2019 - 01.2021
- Provides/ facilitates rapid acute assessment and provision of evidenced based specialized mental health services with case management / care coordination model
- Reduced hospital readmissions by providing effective transitional care, ensuring continuity between inpatient and outpatient settings.
- Increased patient satisfaction through compassionate, person-centered care that respected each patient''s unique needs and preferences.
- Developed strong therapeutic relationships with patients based on trust, empathy, and active listening skills that fostered positive change over time.
- Delivered customized care to patients, maintaining focus on individual goals and daily achievements.
Graduate Nurse/Clinical Nurse
SCGH Mental Health Observation Area, SCGH Mental Health
Perth, Australia
01.2013 - 01.2017
- Performed ongoing assessments, monitoring, sub-acute psychiatric interventions and working with MDT to develop, initiate, manage and modify individuals plans for recovery
Education
Certificate in Business Administration (LaTrobe Business School) -
LaTrobe University
Melbourne, VIC01.2020
Master of Science - Mental Health Nursing
RMIT University
Melbourne, VIC01.2019
Bachelor of Science, Nursing -
Edith Cowan University
Perth, WA01.2011
Skills
- Caseload Supervision/Care Coordination
- Triage, Risk Assessment, Management and Discharge Care Planning
- Cost Controls/Effectiveness
- Building of Multidisciplinary Relations and involvement for care planning
- Ongoing High-Quality Professional Development
- Chief Psychiatry Standards of Practice
- Directing Patient Care - Acute and Chronic presentations
- Policy and Procedures Development
- Patient and Family Communications - Carer Involvement
- Primarily acting as a Consultative Liaison Service / Coordinator / Resource
- Project Coordination/Management towards KPIs
- Assessment capabilities
- Assertiveness
- Mediation skills
- Verbal and written communication
- Team Collaboration and relationships
- Issue Resolution
- Complex problems analysis
- Multidisciplinary Collaboration
Accomplishments
- Instrumental in the facilitation of Post Discharge 7 Day Follow up policies and procedures for MHPHDS SCGH Sites - SCGH Mental Health Observation Area (MHOA), SCGH HiTH (Hospital In the Home Mental Health) and SCGH IPU (Inpatient units), involved of liaison with WA Health HSPR representatives to meet KPIs
- Key Clinician in development of Emergency Department Innovative Fund Project for SCGH ED Psych services to meeting WA WEAT targets
- Development, Evaluation and Processing of multiple policies and business proposals within SCGH HiTH services, such as; Mobile Portable Device use, Home Visiting Polices, Risk Management, Model of Care, COVID Visiting Policies etc.
- Participation and Contribution in Mental Health Quality Improvement Project (MHQIP) at Royal Perth Bentley Group (RPBG)
- Contribution towards development of the Crisis Resolution Home Treatment Team for East Metropolitan Health Services
- Service delivery and Model of Care development for the GP Liaison Services at Fremantle Hospital South Metropolitan Health Service - establishing rapport and rapid response times for primary health care providers within catchment
- Delivery of Education, Clinician based experiences and Peer Support at university tertiary level of education in conjunction with participating university - Edith Cowan University of WA
References
- Belinda Mercer, Acting Nurse Director Service 5, Fiona Stanley Hospital, belinda.mercer@health.wa.gov.au , +61 8 6152 2214
- Ruth Paulley, Team Leader, Fremantle Hospital, Ruth.Paulley@health.wa.gov.au, +61 8 9431 3555
- Shanthi Kumarasamy, Clinical Nurse Specialist, Lower West Hospital In The Home (LW HITH), Shanthi.Kumarasamy@health.wa.gov.au, +61 8 6383 1120
- Mathews Sebastian, Team Leader CTT, City East Community Mental Health Service, Mathews.Sebastian@health.wa.gov.au, +61 8 6382 3719
- Danielle Orifici, Coordinator of Nursing, Sir Charles Gairdner Hospital Mental Health Services, Danielle.Orifici@health.wa.gov.au, +61 8 6383 1000
Timeline
Emergency Psychiatric Liaison Mental Health Nurse
South Metropolitan Health Services
01.2024 - Current
Mental Health GP Liaison/ATT Clinical Nurse Specialist
South Metropolitan Health Service, Fremantle Hospital
01.2023 - 01.2024
Acting Clinical Mental Health Nurse Manager (PLN, HiTH, MHOA)
SCGH Mental Health Unit
07.2022 - 01.2023
Emergency Department Psych Liaison Nurse
SCGH Emergency Department
01.2021 - Current
Mental Health Professional
Mental Health Triage, Medibank Telehealth Solutions NSW/VIC/QLD
01.2020 - 01.2021
Community Clinical Mental Health Nurse / Acting Clinical Mental Health Nurse Specialist
City East CTT / Bentley Hospital ATT, East Metropolitan Health Service
01.2019 - 01.2021
Clinical Mental Health Nurse / Acting Clinical Mental Health Nurse Specialist
SCGH (HiTH Hospital In The Home), SCGH Mental Health
01.2017 - Current
Graduate Nurse/Clinical Nurse
SCGH Mental Health Observation Area, SCGH Mental Health
01.2013 - 01.2017
Certificate in Business Administration (LaTrobe Business School) -
LaTrobe University
Master of Science - Mental Health Nursing
RMIT University
Bachelor of Science, Nursing -
Edith Cowan University