Shufen (Carrie) HUANG
Macleod
Summary
A highly organized and skilled professional with extensive experience in customer service, administration, and coordination roles across conveyancing, healthcare, and government sectors. Fluent in English, Mandarin, and Cantonese. Proven ability to build strong client relationships, manage complex processes, and provide exceptional support. Holds a current WWCC, National Police Check, and is fully vaccinated.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Double A Plus Conveyancing
08.2022 - Current
- Develop and implement customer service strategies to ensure a positive client experience throughout the conveyancing process.
- Identify client needs and provide tailored solutions to support property transactions.
- Create client communication materials (emails, guides, updates) to enhance understanding and reduce uncertainty.
- Build and maintain strong relationships with clients, solicitors, and referral partners.
- Represent the company at networking events and industry functions to promote services.
- Serve as the primary point of contact for clients, providing updates and addressing inquiries or concerns.
- Liaise with solicitors to facilitate document exchange, property searches, and issue resolution.
- Manage timelines and deadlines, coordinating tasks such as property inspections, valuations, and settlement dates.
- Permanent Part Time
Cantonese & Mandarin Role Player in National Interpreter Test
NAATI-National Accreditation for Translation and Interpreters
06.2019 - 11.2023
- Use natural and standard Mandarin or Cantonese to play the role of interpreting candidate in NAATI’s national interpreter tests. During an interpreting test, two Roleplayers will engage in a conversation based on prompts provided by NAATI while an individual (the test candidate) interprets.
- Casual
Immunisation Administration Officer
Merri-bek City Council
08.2024 - 02.2025
- Program Support: Provide administrative support for the Council’s immunisation programs, including scheduling and organizing immunisation sessions.
- Client Communication: Assist clients with inquiries regarding immunisation schedules, procedures, and upcoming sessions via phone, email, or in person.
- Record Management: Maintain accurate and up-to-date records of immunisations in the relevant databases (such as the Australian Immunisation Register), ensuring compliance with legal and medical requirements.
- Appointment Coordination: Schedule appointments for vaccinations, follow-up consultations, and manage cancellations or rescheduling as necessary.
- Reporting: Assist in generating reports related to immunisation statistics, participation rates, and follow-up actions required for compliance purposes.
- Document Handling: Prepare, file, and archive paperwork, consent forms, and medical documentation related to immunisation services.
- Collaboration: Work closely with nurses, health officers, and other departments to ensure the smooth operation of immunisation services.
- Stock Monitoring: Track and report on the stock of vaccines and other medical supplies required for immunisation sessions.
- Customer Service: Provide high-quality customer service to the public and internal staff regarding immunisation queries and information.
- Compliance and Confidentiality: Ensure adherence to health and safety protocols, confidentiality requirements, and Merri-bek City Council policies.
- Fixed Term Part Time
Testing Officer (Rapid Antigen Testing)
Mantra Epping- COVID-19 Quarantine Victoria
01.2022 - 03.2022
- Establishing appropriate clinical governance.
- Ensure the standard workplace health and safety assessment.
- Provide information on administering a test and deliver a test result.
- Establish a mechanism for confirmatory testing for individuals who receive a positive test result.
- Report of data to Site Manager
- Fixed Term Full Time
Resident Support Officer
CQV-Stamford Plaza/ CQV-Mantra Epping
12.2020 - 01.2022
- Undertake the transfer process of returned travellers to and from approved sites under the program.
- Communicate with people in an effective and empathetic manner, whilst maintaining physical distancing measures and good hygiene practices
- Work collaboratively with other accommodation site staff members, authorised officers, medical staff, and other relevant stakeholders to ensure mandatory quarantine residents are compliant with the COVID Accommodation Program
- Report issues to the line manager or team leader for resolution as required.
- Ensure a safe environment for people who are required to enter a compulsory period of quarantine at the accommodation site.
- Fixed Term Full Time
Conveyancing Clerk
Double A Plus Conveyancing
10.2015 - 07.2020
- The end-to-end processing of Contracts and relevant documents in an accurate and timely manner using relevant software.
- Building and maintaining strong relationships with clients.
- Following up with Banks, Lenders and other third parties on any conveyancing issues.
- Database management.
- Settlement preparation including settlement figure calculation.
- Conducting sale and purchase matters via PEXA and Duties Online
- Other general administration duties include answer phone call.
- Permanent Part Time
Finance Administration
Jones Lang LaSalle Vic-IFM
09.2012 - 07.2015
- Processing vendors invoices in a high-volume environment.
- Vendor management- answering vendor enquiries and supplier reconciliations.
- In charge of Accounts payable inbox.
- Assist with client Funding Request and Reporting.
- Matching and processing and completing PO.
- Weekly payment runs.
- Bank reconciliations and trust account documentations.
- Printing invoices, filing and general records keeping.
- Insurance updates.
- Cleansing legacy Work Orders and assist on system migration.
- Permanent Part Time
Store Assistant
Maxims’ Cakes
02.2008 - 02.2010
- Responding to customer’s enquiries.
- Cash handling and managing accounts payable invoice for supplier.
- Handling customer complaint and improve customer satisfaction.
- Managed inventory of food items adopts first in first out system.
- Pastry and kitchen hand assistant.
- Building and develop strong customer relationship.
- Multitasking taking phone order and proactively responding to customer enquiries.
- Permanent Part Time
Store Manager
China Mobile Group Corporation Shenzhen Branch
09.2004 - 07.2007
- Managed daily operations for a staff of 10 operators responsible for sales & customer service centre.
- Achieve store monthly & annual sales budgets set by the Area Manager
- Coach team members to ensure they are exceeding sales and KPI targets.
- Conduct stock take, monitor stock levels in line with store standards & compliance.
- Drive team culture and build a high-performing sales team.
- Compiled all financial statements daily and monthly.
- Full Time
Education
Certificate of First Aid and CPR -
CPR First Aid
03-2025
Cert III - Sterilisation Services
Mayfield Education Melbourne
09-2019
Cert III - Business Bookkeeping
Melbourne Polytechnic (NMIT)
12-2007
Bachelor - Tourism Management
GuangZhou University
07-2004
Skills
Languages: Fluent in English, Mandarin, and Cantonese
Software: PEXA, Duties Online, MS Office Suite, Database Management
Administrative: End-to-End Conveyancing File Processing, Appointment Scheduling & Calendar Management, Stock Control & Inventory Management, Document Preparation, Filing, and ArchivingRecord Management, Reporting
Customer Service: Client Relationship Management, Conflict Resolution,
Communication Strategies Compliance: Work With Children Check, National Police Check, First Aid & CPR
Certification
- 2025 CPR First Aid Certificate www.cprfirstaid.com.au
- Hand Hygiene Australia Certificate www.hha.org.au
- 2017 Food Handling Certificate www.foodsafety.edu.au
Personal Information
English / Mandarin / Cantonese
Personal Information
- Name: Shufen (Carrie) HUANG
- Address: 26 Hester Walk Macleod 3085
- Telephone: 0403 336 593
- Email: hcc_211@hotmail.com
- Driving License: Full license
- Current Holding: Work With Children Check(employed) Fully vaccinated for COVID-19 with three doses
- National Police Check
Timeline
Immunisation Administration Officer
Merri-bek City Council
08.2024 - 02.2025
Customer Service Coordinator
Double A Plus Conveyancing
08.2022 - Current
Testing Officer (Rapid Antigen Testing)
Mantra Epping- COVID-19 Quarantine Victoria
01.2022 - 03.2022
Resident Support Officer
CQV-Stamford Plaza/ CQV-Mantra Epping
12.2020 - 01.2022
Cantonese & Mandarin Role Player in National Interpreter Test
NAATI-National Accreditation for Translation and Interpreters
06.2019 - 11.2023
Conveyancing Clerk
Double A Plus Conveyancing
10.2015 - 07.2020
Finance Administration
Jones Lang LaSalle Vic-IFM
09.2012 - 07.2015
Store Assistant
Maxims’ Cakes
02.2008 - 02.2010
Store Manager
China Mobile Group Corporation Shenzhen Branch
09.2004 - 07.2007
Certificate of First Aid and CPR -
CPR First Aid
Cert III - Sterilisation Services
Mayfield Education Melbourne
Cert III - Business Bookkeeping
Melbourne Polytechnic (NMIT)
Bachelor - Tourism Management
GuangZhou University
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