Shuhan Zhang (Shayah)
DARLINGHURST,New South Wales
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
Work History
Event Staff
Lian Cheng Real Estate
09.2024 - 09.2024
- Helped organize and manage successful of Mid-Autumn Festival charity event with attendance of over 500 people at Sydney Town Hall.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
Receptionist
Yuanzhi Business Management
07.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Library Assistant
The University of Dezhou
02.2022 - 06.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Collaborated with local schools to promote reading programs, enhancing children's interest in literature.
Wait Staff Member
No.6 BBQ Bar
07.2021 - 09.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Created appealing table settings and dining room layouts for special occasions and events.
Cashier
711 Convenience Store
12.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Master of Arts - Master of Curating And Cultural Leadership
UNSW
Paddington NSWBachelor of Arts - Musicology
The University of Dezhou
China07.2023
Skills
- Strong teamwork
- Event Setup and Breakdown
- Guest Relations
- Creativity and Innovation
- Food and Beverage Handling
- Sales experience
- Initiative and Proactivity
- Food and beverage experience
Languages
English
Chinese (Mandarin)
Additional Information
I currently have a student visa that allows me to work 24 hours weekly and my class schedule is as follows:
Monday 5:00pm-6:00pm
Tuesday 11:00am-12:30pm 6:00pm-9:00pm
Wednesday 3:00pm-5:00pm
I can work at any time except when I am in class.
Timeline
Event Staff
Lian Cheng Real Estate
09.2024 - 09.2024
Receptionist
Yuanzhi Business Management
07.2022 - 09.2022
Library Assistant
The University of Dezhou
02.2022 - 06.2022
Wait Staff Member
No.6 BBQ Bar
07.2021 - 09.2021
Cashier
711 Convenience Store
12.2020 - 02.2021
Master of Arts - Master of Curating And Cultural Leadership
UNSW
Bachelor of Arts - Musicology
The University of Dezhou
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