SHUHDI IBRAHIM
Summary
An upbeat, highly persuasive & self-motivated individual who brings strong communication, empathy, mentoring & customer service skills to exceed employer's expectations in a highly stimulating, fast paced, and challenging environment. A team player that is equipped with practical problem-solving skills. I would like to work in an organization that will offer me new challenges and the opportunity to grow and learn in a professional workspace environment. I want to gain beneficial knowledge and experience to deliver excellent service to my clients and to further increase my productive capabilities as a skilled individual.
Overview
5
5
years of professional experience
Work History
Delivery Courier
Winc Office Supplies
05.2023 - Current
- Ensure paperwork is matched against freight to ensure that correct freight is on vehicle for delivery.
- Plan and monitor all freight movements for effective utilization in order to meet operations time schedule
- Ensure all pallet paperwork and Dangerous Goods paperwork is checked and completed accurately
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout delivery process.
- Strong attention to detail, making sure customers receive correct parcel at their preferred time
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Disability Support Worker
Wise Choice Disability
02.2023 - 04.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Effectively communicated with rostering team and management to organize accurate care to clients
Vice President
(SUDANESE YOUTH GROUP)
11.2018 - Current
- Rallied members to create & run a community association to support emerging Sudanese community and tackle key issues of employment, integration, women empowerment, education, mental health, belonging & leadership.
Baggage Handler
Swissport Cargo Services
06.2022 - 02.2023
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
Debt Collector
Stone Ink
01.2021 - 05.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Approve Orders for delivery based on payment of account
- strong attention to detail.
- Working collaboratively with your colleagues to achieve delivery with in deadlines.
Education
Bachelor of Aviation (Commercial Pilot-Licence Holder) - Aviation
Basair Aviation College
12.2019
Certificate IV - Training & Assessment
Sydney Flight College
Bankstown, NSW06.2021
Skills
- Bilingual (English & Arabic)
- Goal-oriented mindset
- Call center experience
- Punctuality
- Independent Living Support
Qualification Skills
- Bilingual (English & Arabic)
- Commercial Pilot licence (Pilot)
- Vice president of non-profit Community association.
Reference
Vasim Vahora - Courier Driver
(WINC/STAR TRACK)
Mobile - 0433 567 143
Maryam - Disability support work
(WISE CHOICE)
Mobile - 0432 495 502
Ali - Debt collector (Team leader)
(STONE INK)
Mobile - 0434 242 104
Timeline
Delivery Courier
Winc Office Supplies
05.2023 - Current
Disability Support Worker
Wise Choice Disability
02.2023 - 04.2024
Baggage Handler
Swissport Cargo Services
06.2022 - 02.2023
Debt Collector
Stone Ink
01.2021 - 05.2022
Vice President
(SUDANESE YOUTH GROUP)
11.2018 - Current
Bachelor of Aviation (Commercial Pilot-Licence Holder) - Aviation
Basair Aviation College
Certificate IV - Training & Assessment
Sydney Flight College
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