Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Professional Traits
References
Timeline
Generic

Shujing (June) Li

Doncaster East,Australia

Summary

Detail-oriented and committed administrative assistant with solid skills in customer relations and resilience to handle challenges of fast-paced environments. Demonstrates a decisive nature with sound judgment, good multitasking abilities, and a self-motivated attitude. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Personal care worker

Bluecross
08.2023 - Current
  • Organized and managed daily care plans, ensuring timely execution of activities.
  • Maintained accurate documentation of client care services provided daily.
  • Observed safety protocols when providing personal care services to clients.
  • Coordinated client transportation and appointments, demonstrating strong organizational skills.
  • Organized recreational activities for clients such as games, movies, outings.
  • Monitored client health conditions and reported any changes to the appropriate personnel.
  • Provided emotional support and encouragement to assist clients with coping with physical or mental disabilities.

Personal Care Worker

Baptcare
07.2023 - Current
  • Answered patient calls promptly and assisted them with requests as necessary.
  • Transported clients to medical appointments, errands, and social events.
  • Monitored client health conditions and reported any changes to the appropriate personnel.
  • Provided emotional support and encouragement to assist clients with coping with physical or mental disabilities.
  • Maintained accurate documentation of client care services provided daily.
  • Observed safety protocols when providing personal care services to clients.
  • Assisted clients with mobility issues using wheelchairs, walkers, canes.
  • Collaborated with members of the interdisciplinary team including physicians, nurses, therapists and social workers regarding patient care.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Provided ongoing compassionate patient care for each client.

Restaurant Manager

Matsuya Japanese restaurant
04.2006 - 06.2023
  • Managed a team of 20+ employees, eectively coordinating schedules, training new sta, and providing ongoing performance evaluations to ensure alignment with company standards and goals
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created new menu items based on customer feedback and industry trends.
  • Managed daily operations by overseeing inventory, ordering supplies, and enforcing food safety and sanitation protocols to meet regulatory requirements.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Developed and implemented cost-saving measures, resulting in a 10% reduction in overall expenses while maintaining high quality standards.
  • Promoted open communication, acknowledged achievements, and offered professional development to boost team morale and retention.
  • Enhanced customer satisfaction by 15% via the implementation of new customer service initiatives, effective service techniques training for staff, and timely response to customer feedback and complaints.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Restaurant Waiting Staff

Mesh in Crown
11.2010 - 04.2011
  • Greeted and seated guests, took orders, and addressed menu inquiries to deliver outstanding customer service
  • Demonstrated strong knowledge of food and beverage options, making recommendations to enhance the guest dining experience.
  • Efficiently processed orders and worked closely with kitchen staff to ensure prompt delivery of meals.
  • Managed cash transactions accurately and efficiently, including processing credit card payments and providing change.
  • Maintained cleanliness and organization of dining area, restrooms, and work stations throughout the shift.

Restaurant Hall Staff Member

Telstra Dom
09.2010 - 10.2010
  • Collaborated with kitchen staff to ensure timely and accurate preparation of food items, adhering to quality and presentation standards.
  • Operated cash register and handled monetary transactions accurately, while balancing cash drawer at the end of each shift.

Education

cert IV In Ageing Support - in age care

Angel Institute of Education
05.2023

Master of international business -

Latrobe university
Bundoora
03.2014

Advanced Diploma of Translating -

Australia
12.2010

Bachelor of hospitality management -

Queensland university
03.2009

Diploma of Commercial Cookery -

Boxhill Institute
Boxhill
03.2008

High school -

Hongjo Daiyichi high school
Japan
03.2004

Skills

  • Time management and organization
  • Multilingual Communication (Mandarin, English, Cantonese, Hokkien, Japanese)
  • Documentation preparation
  • Client networking
  • Exceptional customer service
  • Credit card payments
  • High volume environments
  • Administrative tasks
  • Training and coaching
  • Relationship Building
  • Client Relationship Management
  • Human Resources Support
  • Document Control
  • Scheduling and calendar management
  • Able to work under pressure
  • Driving skill
  • Quick learner
  • Team work
  • Administrative Support
  • Team Management & Leadership
  • Privacy and confidentiality
  • Computer skill
  • Compassionate Caregiving
  • Adaptive equipment use
  • Emotional Support
  • Behavioral Management
  • Culture sensitive

Affiliations

  • Playing and training badminton regularly
  • Learning Piano
  • Learning use photoshop to draw
  • Learning acrylic painting
  • learning swimming

Accomplishments

  • Badminton Player, obtained mix double Champion in 2023 Badminton Knockout Grade B in Melbourne and women double Champion in 2024 Badminton Knockout Grade B

Certification

  • First aid
  • Drive license
  • Working with Children Check
  • NDIS Check
  • Historical criminal police check
  • Certificate of Japanese Language Proficiency
  • Certificate of medical terminology and receptionist
  • Certificate of BWF shuttle time teacher
  • Certificate of Safeguarding Children and Young People in Sport Induction
  • 2024 PBTR Harassment and Discrimination 30 August 202
  • Certificate of Responsible service of alcohol course
  • Certificate of bartender
  • Certificate of prepare and serve espresso coffee
  • Certificate of implement food safety procedures
  • Certificate in liquor licensing - Licensees' first step
  • Certificate in Follow workplace hygiene procedures

Languages

English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Japanese
Professional

Professional Traits

I am a quick learner with a strong commitment to continuous improvement. 

In every roll I take on, I adapt swiftly to new environments and am eager to develop skills across various industries.

I take pride in maintaining a high level of professionalism, ensuring that I always represent myself and the organization to the best of my ability.

References

References available upon request.

Timeline

Personal care worker

Bluecross
08.2023 - Current

Personal Care Worker

Baptcare
07.2023 - Current

Restaurant Waiting Staff

Mesh in Crown
11.2010 - 04.2011

Restaurant Hall Staff Member

Telstra Dom
09.2010 - 10.2010

Restaurant Manager

Matsuya Japanese restaurant
04.2006 - 06.2023

cert IV In Ageing Support - in age care

Angel Institute of Education

Master of international business -

Latrobe university

Advanced Diploma of Translating -

Bachelor of hospitality management -

Queensland university

Diploma of Commercial Cookery -

Boxhill Institute

High school -

Hongjo Daiyichi high school

Similar Profiles

CREATE PROFILE
Shujing (June) Li