Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Shukri Jama

Melbourne ,Victoria

Summary

Dynamic Retail Assistant with a proven track record at Vinnies, excelling in customer service and cash register operation. Recognized for enhancing customer satisfaction through effective problem-solving and security awareness. Skilled in upselling and promoting sales, consistently creating positive shopping experiences that drive results. Passionate about delivering exceptional service in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Retail Assistant

Vinnies Norwood
Adelaide, SA
12.2022 - 02.2025
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in setting up promotional displays, signage and window displays.
  • Maintained cleanliness and organization of store shelves and displays.
  • Assisted customers with product selection, answered queries and provided advice.
  • Restocked shelves with new merchandise when required.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Performed regular inventory checks to ensure accurate stock control.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Operated cash registers efficiently during peak hours of business.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Greeted customers to determine wants or needs.
  • Utilized problem solving techniques when faced with challenging situations.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Handled returns and exchanges according to company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Processed payments using cash register, credit card machine and POS system.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Retail Assistant

Vinnies Prospect
Adelaide, SA
12.2022 - 02.2025
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in setting up promotional displays, signage and window displays.
  • Maintained cleanliness and organization of store shelves and displays.
  • Assisted customers with product selection, answered queries and provided advice.
  • Restocked shelves with new merchandise when required.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Operated cash registers efficiently during peak hours of business.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Handled returns and exchanges according to company policies.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Operated cash registers to process sales transactions.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Identified needs of customers promptly and efficiently.

Retail Assistant

Vinnies Norwood
Adelaide, SA
12.2022 - 02.2025
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in setting up promotional displays, signage and window displays.
  • Maintained cleanliness and organization of store shelves and displays.
  • Restocked shelves with new merchandise when required.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Engaged with customers and recommended products based on needs and requests.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Operated cash registers efficiently during peak hours of business.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Utilized problem solving techniques when faced with challenging situations.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Handled returns and exchanges according to company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Processed payments using cash register, credit card machine and POS system.
  • Operated cash registers to process sales transactions.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.

Retail Assistant

Vinnies Waymouth St
Adelaide, SA
11.2022 - 02.2025
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in setting up promotional displays, signage and window displays.
  • Maintained cleanliness and organization of store shelves and displays.
  • Assisted customers with product selection, answered queries and provided advice.
  • Computed purchases and received and processed cash or credit payment.
  • Restocked shelves with new merchandise when required.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Rang up purchases accurately on the point-of-sale system.
  • Engaged with customers and recommended products based on needs and requests.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Operated cash registers efficiently during peak hours of business.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled returns and exchanges according to company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Processed payments using cash register, credit card machine and POS system.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Kept business entrances clean, tidy and professional in appearance.

Retail Assistant

Norwood
Norwood
05.2021 - 07.2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Performed stock processing by filling and stocking floor racks and backstock racks.

Cashier

JUBA MARKET
Adelaide, Australia
01.2016 - 01.2017
  • Company Overview: Adelaide, South Australia
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Adelaide, South Australia

Crew Team Member

HUNGRY JACKS
01.2015 - 01.2016
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Inspected food products for quality and consistency and reported concerns to cooks.

Cleaner

RETRO HAIR & BEAUTY
Adelaide, Australia
01.2014 - 01.2015
  • Company Overview: Adelaide, South Australia
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Adelaide, South Australia

Cleaner

Spotlights
01.2011 - 01.2012
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Maintained safety protocols through safe handling of equipment and chemicals.

Education

Certificate III - Retail

Islamic College
01.2022

year 10 -

01.2012

Skills

  • POS systems
  • Customer service
  • Security awareness
  • Time management
  • Team collaboration
  • Sales techniques
  • Cash register operation
  • Effective customer upselling
  • Sales and Promotions
  • ID verification

References

Lisa Pinkerton, 0487 311 416, APM Employment Service

Languages

  • Fluent in English
  • Fluent in Somali

Timeline

Retail Assistant

Vinnies Norwood
12.2022 - 02.2025

Retail Assistant

Vinnies Prospect
12.2022 - 02.2025

Retail Assistant

Vinnies Norwood
12.2022 - 02.2025

Retail Assistant

Vinnies Waymouth St
11.2022 - 02.2025

Retail Assistant

Norwood
05.2021 - 07.2021

Cashier

JUBA MARKET
01.2016 - 01.2017

Crew Team Member

HUNGRY JACKS
01.2015 - 01.2016

Cleaner

RETRO HAIR & BEAUTY
01.2014 - 01.2015

Cleaner

Spotlights
01.2011 - 01.2012

Certificate III - Retail

Islamic College

year 10 -

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Shukri Jama