Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shukura Bisimwa

Lovely Banks

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced support worker with over 6 years of experience within NDIS. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

14
14
years of professional experience

Work History

Support Worker

HomeScope
01.2020 - Current
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Maintained record of daily individual activities, behaviors, and pertinent incidents for patient analysis and assessment.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements, and procedures.
  • Interviewed clients and family members to obtain key information for case planning and management.
  • Developed treatments and casework programs for an average of 10 patients per month.

Support Worker

CareChoice
06.2017 - 03.2020
  • Transported clients to appointments, shopping venues, and entertainment events according to the determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained record of daily individual activities, behaviors, and pertinent incidents for patient analysis and assessment.
  • Evaluated client progress toward established annual and quarterly goals.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Prepared employee schedules for maximum coverage during key hours.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Church Youth Leader

Church
01.2011 - 06.2013


  • Led dynamic group topics to help facilitate discussions among group members.
  • Recruited and trained volunteers to work with youth, confirming adequate volunteer support and adult-to-youth ratios.
  • Organized large group events such as faith-based outings, fundraisers, and sports competitions to integrate youth groups and the community.
  • Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies.
  • Counselled youth by providing wisdom and guidance to help them overcome and face interpersonal issues

Education

No Degree - Traffic Management

MultiSkills
Werribee, VIC
03.2023

No Degree - Working At Hights

MultiSkills
Werribee, VIC
12.2022

No Degree - Construction Induction Card

MultiSkills
Werribee, VIC
12.2022

No Degree - National Rail Labourers Course

Training Ahead Australia (TAA)
Maribyrnong, VIC
11.2022

Certificate IV in Child, Youth, Family Intervenion

Studyin
Melbourne, VIC
03.2020

Advance Diploma in Community Services

Studyin
Melbourne, VIC
04.2019

Certificate IV in Disability

Studyin
Melbourne
04.2018

Skills

  • Cultural Awareness
  • Written Communication
  • Critical Thinking
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Flexible and Adaptable
  • Interpersonal Communication
  • PPE Compliance
  • Decision-Making

Timeline

Support Worker

HomeScope
01.2020 - Current

Support Worker

CareChoice
06.2017 - 03.2020

Church Youth Leader

Church
01.2011 - 06.2013

No Degree - Traffic Management

MultiSkills

No Degree - Working At Hights

MultiSkills

No Degree - Construction Induction Card

MultiSkills

No Degree - National Rail Labourers Course

Training Ahead Australia (TAA)

Certificate IV in Child, Youth, Family Intervenion

Studyin

Advance Diploma in Community Services

Studyin

Certificate IV in Disability

Studyin

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Shukura Bisimwa