Shulamite Ogbeifun

Excellent customer service skills: Ability to provide excellent customer service consistently

Organizational skills: Ability to manage multiple tasks and prioritize each task effectively

Excellent time management: Efficiently managing all tasks in a timely manner

Digital literacy: Ability to work effectively digitally

Excellent problem solving: Being able to be proactive and find great solutions to any problems that may arise

Working well under pressure: Being able to effectively handle high pressure circumstances that may arise when on delivery duty

Effective self regulation: Ability to effectively work autonomously in a productive manner

Fostered a great teamwork environment and collaboration for improved efficiency

Meeting KPIs through daily productivity markers

Kept warehouse stations and equipment in good working order in line with OSHA requirements

Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation

Assisted with the implementation of new software systems for better inventory management and order processing capabilities

Working independently in a productive manner

Professionalism

Teamwork and communication: Contributed to a positive workplace culture through strong teamwork, open communication, and a commitment to excellence

Excellent customer service: Providing and ensuring terrific customer service and customer experience

Time management: Meeting daily KPIs e.g., in the form of ensuring that customers receive their orders within a set time frame and in excellent condition

Teamwork and autonomy: Consistently and effectively working in a fast-paced environment, both autonomously and within a team

Working under pressure: Efficiently and effectively working well under pressure for long durations

Excellent organizational skills: Managed multiple tasks effectively and accurately

Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure

Consistently displayed excellent verbal and written communication skills

Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction

Increased customer retention through personalized attention and proactive problem solving

Learned and followed customer service policies and procedures to meet organizational and industry standards

Professionalism, maintained a professional demeanor and represented the company well

Built professional rapport with customers over the phone

Worked in a fast-paced environment, while simultaneously meeting KPIs e.g., set timeframes for answering and resolving customer queries

Excellent digital skills, advanced computer literacy and data entry skills

Autonomy, ability to productively, effectively and successfully work autonomously

Excellent organizational skills, ability to manage multiple tasks and prioritize each task effectively and efficiently

Excellent problem solving skills, ability to identify and resolve customer queries quickly and efficiently

Excellent face to face and over the phone customer service

Resolved customer queries, questions and complaints, handled every situation with care and diligence

Operated a cash register for cash, check and credit card transactions with 100% accuracy

Assisted in the maintaining and replenishment of stock, collected inventory and kept accurate records of stock

Performed daily face to face upselling of the restaurant’s menu to new customers

Worked in a culturally diverse team, fostered a healthy and successful team environment, communicated openly, respectfully and effectively

Worked autonomously, handled the pressure of working in a fast-paced environment successfully, mastered being proactive

Point of sale (POS), pleasantly and courteously interacted with customers during each transaction

Maintained high standards of customer service during high-volume, fast paced operations, consistently provided excellent customer service accurately and in a timely manner

Operated a cash register for cash, check and credit card transactions with 100% accuracy

Stocked and replenished my allocated cash register according to company policies and procedures

Worked efficiently autonomously as well as in a team environment