Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shumail Islam

Palmerston,NT

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Security Officer

Casuarina Square
01.2024 - Current
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Security Officer

MA Services And Groups
06.2023 - 03.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises on company car , and by foot.

Kitchen Hand

Domino's Pizza
04.2023 - 09.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

24/7 Convenient Store

Customer Service And Stocking
03.2023 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

High School Diploma -

Sydney City College
Darwin, NT
05.2025

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Superior customer service
  • Physical Fitness
  • Emergency Response
  • Patrol operations
  • Complex Problem-Solving
  • Relationship building and management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Positive Attitude
  • Team Collaboration
  • Food Preparation
  • Dishwashing
  • Equipment Cleaning
  • Punctual and Reliable
  • Workplace Health and Safety

Certification

Security officer

Crowd controller

RSA

Working with children

white card

Driving Licence


Timeline

Security Officer

Casuarina Square
01.2024 - Current

Security Officer

MA Services And Groups
06.2023 - 03.2024

Kitchen Hand

Domino's Pizza
04.2023 - 09.2023

24/7 Convenient Store

Customer Service And Stocking
03.2023 - 06.2023

High School Diploma -

Sydney City College

Security officer

Crowd controller

RSA

Working with children

white card

Driving Licence


Shumail Islam