Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Shuman Lin

Kogarah,NSW

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.

Kind Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 3 months of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers and refractors. Commended for team-player attitude and exemplary customer service skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Optical Sales Representative

Viewpoint Optical
09.2023 - Current
  • Assisted customers in selecting frames, lenses, and other optical products based on their specific needs and preferences.
  • Increased customer satisfaction by providing personalized optical solutions and product recommendations.
  • Managed the order process efficiently from start to finish, ensuring timely delivery of eyewear products to customers.
  • Delivered exceptional customer service, addressing concerns promptly and resolving issues effectively.
  • Recommended specific frames, lenses and lens coatings to suit client needs.

Salesperson

Pamido Pty Ltd
07.2022 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Logged reports, expenses, receipts, and sales in company database.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.

Hospitality Manager

Naya Food Pty Ltd
01.2023 - 10.2023
  • Increased customer service ratings significantly through personable service.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Created and managed accurate occupancy forecasts and budgets.

Front Desk Receptionist

Pamido Pty Ltd
07.2022 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.
  • Organized, maintained and updated information in computer databases.

Pet Groomer

Puppuccino Pet Spa Wentworth Point
03.2023 - 06.2023
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Front Desk Customer Service Representative

BabyBao Pty Ltd
04.2021 - 01.2022
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Greeted and verified members and guests upon entry to optimize security.
  • Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.

Education

Bachelor of Science - Accounting And Data Science

University of Sydney
Sydney, NSW
02.2025

High School Diploma -

Moorebank High School
Moorebank, NSW
10.2022

Skills

  • Deal Negotiations
  • Corporate Compliance
  • Sales Presentation
  • Setting Doors
  • Invoice Distribution
  • Pet Feeding and Care
  • Interpersonal Skills
  • Optical Terminology

Certification

RSA(Responsible Service of Alcohol)

Additional Information

Availability:

  • Flexible, adjust according to job requirements, weekends available.

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Optical Sales Representative

Viewpoint Optical
09.2023 - Current

Pet Groomer

Puppuccino Pet Spa Wentworth Point
03.2023 - 06.2023

Hospitality Manager

Naya Food Pty Ltd
01.2023 - 10.2023

Salesperson

Pamido Pty Ltd
07.2022 - Current

Front Desk Receptionist

Pamido Pty Ltd
07.2022 - 10.2023

Front Desk Customer Service Representative

BabyBao Pty Ltd
04.2021 - 01.2022

Bachelor of Science - Accounting And Data Science

University of Sydney

High School Diploma -

Moorebank High School

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Shuman Lin